1. Using Supplier Channel Management
  2. Elements of a Claim

Elements of a Claim

Here you can view and manage the details of your in-progress and settled claims.

You can see details of your claims in the following tabs. Examine the:

  • General tab for claim details

  • Lines tab for program and item subtotals

  • Accruals tab for supporting details and accruals

  • Settlement tab for settlement documents and payment instruments

General Tab

You can review and manage claim details from the General tab of your claim.

Field

Description

Supplier Site

The supplier and site for which the program accrual is being claimed.

Business Unit

Business unit of the generated claim is based on the business unit of the supplier site.

Status

Configured user statuses for a given system status of a claim.

Accounting Date

The date used to post to General Ledger. Must be in an open accounting period.

  • Editable in Open status.

  • Read only in the claims pages after the Open status.

Note: If a period is closed after a claim has been submitted but not posted, then use the Sweep Channel Transaction Accounting Events scheduled process to update the accounting date of the claim to an open period.

Owner

The user to whom the claim is assigned.

Claim Type

Configured claim types.

Claim Reason

Configured claim reasons.

DFF

 Configured descriptive flexfields.

Resolved By

The user who submitted the claim for approval.

Approved By

The user who approved the claim internally.

Approved Date

Date when the claim was internally approved.

Settlement Date

Date when the debit memo or invoice is created in Payables.

Lines Tab

Use the Lines tab to expand the hierarchy of the claim or use Find Item to see the program and item subtotals. Drill down to specific program items to see supporting details and accruals. This tab provides an approver with an overview of a claim. The claim is summarized by program and item. The value of accruals from manual adjustments versus that from sales order lines is highlighted for easy review.

You can export the claim lines to a spreadsheet using the Export to Excel icon.

  • If the number of rows is less than or equal to 500, the spreadsheet is available immediately, and is directly downloaded by your browser.

  • If the number of rows is greater than 500, the spreadsheet is generated in the background and becomes available in the Notifications area of the application.

How claims are pushed to Payables

These claim lines are available in Payables as debit memo lines or invoice lines, and are at a program and item level.

Accruals Tab

View the settlement document and related payment instruments using the Accruals tab. Search and review accruals in support of the claim. You can selectively remove and reverse accruals. A claim must provide suppliers with supporting details or accruals to back it up.

  • Use Query by Example to identify specific accruals.

  • You can export the filtered accruals to a spreadsheet using the Export to Excel icon. If the number of rows is less than or equal to 500, the spreadsheet is available immediately, and is directly downloaded by your browser. If the number of rows is greater than 500, the spreadsheet is generated in the background and becomes available in the Notifications area of the application.

  • If you have invoices or accruals that you don't want to claim yet, you can select one or many individual accruals to remove them from the claim.

  • For various reasons, you may want to remove specific accruals from a claim. For example, it has come to your attention that a particular shipment is under contention and you want to claim that next month. In that case, you can remove the accruals related to that shipment from the claim.

  • If a program was activated too early or for some reason an accrual is invalid, you can remove them and automatically generate the reversal adjustments. To do this, your role must allow you to create adjustments.

  • If you remove all the supporting details and accruals, then the claim is automatically canceled.

Settlement Tab

The Settlement tab becomes available after the Close Supplier Claims process is run for the claim. It contains payment-related details for the claim.

Dates in a Claim

This table describes the important dates in a claim.

Date

Description

Claim Date

Date when the claim is created.

Resolved Date

Date when the claim is resolved and submitted for approval.

The Enable Claims Approval parameter of the Generate Supplier Claims scheduled process determines if:

  • The claim should be resolved by a claim analyst

  • Or it should skip any approvals or user intervention and go straight to the Settlement Pending stage.

Approved Date

Date when the claim is approved.

Settlement Date

Date when the debit memo or invoice is created in Payables.