Considerations for Printing Shipping Documents on RMAs

You can select whether or not you want to print shipping documents for your customer returns.

To print shipping documents for RMAs (return material authorizations), select the Print shipping documents for return material authorizations option on the Manage Receiving Parameters page.

To set access to the Manage Receiving Parameters page, in the Setup and Maintenance work area, use the Manage Receiving Parameters task:

• Offering: Manufacturing and Supply Chain Materials Management

• Functional Area: Receiving

• Task: Manage Receiving Parameters

Note: The Print shipping documents for return material authorizations option is a onetime setup step for your organization. You don't set this up per transaction.

Print Shipping Documents

If shipping documents are required, your organization may select the Print shipping documents for return material authorizations option on the Manage Receiving Parameters page. For example, this can happen when your customer returns an item through a RMA (return material authorization). The return transaction is then completed in two steps as follows:

1. Creation of a shipment upon receipt of the RMA in Oracle Receiving.

   Shipment lines are created for each item on the RMA order.

2. Confirmation of the shipment in Oracle Shipping upon put away of the receipt in Receiving.

   This leads to the closure of the shipment. You can now generate shipping documents for the RMA order based on the shipment number.

Not Printing Shipping Documents

If shipping documents aren't required, don't select the Print shipping documents for return material authorizations option on the Manage Receiving Parameters page. Your customer return is completed in one step and you don't have to confirm the shipment in Shipping.