Comments in Notifications

Approval and rejection comments that you enter during the change workflow are visible to participants. But, not all participants can see the comments in notifications.

This table shows who can see approval and rejection comments in bell and email approval notifications.

Participants	Bell Notification Comments	Email Notification Comments
Creator	Yes	Yes
Approvers who provided approval	Yes	No
Approvers yet to provide approval	Yes	No
Change analyst	No	No

This table shows who can see requester comments in bell and email approval notifications.

Participants	Bell Notification Comments	Email Notification Comments
Creator	Yes	Yes
Approvers who provided approval	Yes	Yes
Approvers yet to provide approval	Yes	Yes
Change analyst	No	No

Here are some points you must remember about comments in notifications:

• The creator is the only user who receives all comments whether by email or through the bell notification.

• Creators and approvers can see each other's comments in the bell notification, as this keeps getting updated dynamically when any user adds comments.

• Approvers don't see the comments in the email as the emails get triggered when the object moves into approval. Remember that the email notifications don't get updated dynamically, unlike the bell notifications.

• Requester comments are those which are given by any user when moving the change order from Open to Approval

• Once the final approval or rejection is done by the approver, only the comment given while approving or rejecting the change order is retained in the Tasks and the History tab. At any point of time, only the latest comment is retained.

• The change analyst doesn't see any comment either through the bell notifications or through emails.

• If your role is designated as the workflow status participant, the Assignee field of the FYI notifications displays your role, instead of your user name.