Self-Service Items Not Received

During self-service receipt, a requester can involve the buyer when unable to receive an order. The requester who receives the purchase order notification clicks the Not Received button as part of the Confirm Receipts workflow.

Selecting the Not Received button triggers a notification to the buyer on the failure to receive items by the requester. As a buyer, the workflow lets you receive the notification as part of your worklist. The notification provides details on the requester and the order against which the requester didn't receive items.

When the requested items become available in the future, the buyer can either receive the items or send a notification to the requester again to complete the receiving process at the requester's end.