Create customer claims

post

/fscmRestApi/resources/11.13.18.05/channelCustomerClaims

Request

Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
  • Contains one of the following values: true or false. If true, the server performs an Upsert operation instead of a Create operation. During an Upsert operation, the server attempts to find an existing resource that matches the payload. If a match is found, the server updates the existing resource instead of creating a new one. If not found or false (default), the server performs a Create operation. Note that the Upsert operation isn't supported for date-effective REST resources.
Supported Media Types
Request Body - application/json ()
Root Schema : schema
Type: object
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Nested Schema : Associations
Type: array
Title: Associations
The Associations resource manages accrual associations of a claim.
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Nested Schema : Attachments
Type: array
Title: Attachments
The Attachments resource is used to view, create, and update attachments.
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Nested Schema : Descriptive Flexfields for Channel Customer Claims
Type: array
Title: Descriptive Flexfields for Channel Customer Claims
The Descriptive Flexfields for Channel Customer Claims resource manages additional details for a claim.
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Nested Schema : Notes
Type: array
Title: Notes
The Notes resource captures comments, information, or instructions for a claim.
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Nested Schema : Descriptive Flexfields of Receipt Application Line
Type: array
Title: Descriptive Flexfields of Receipt Application Line
The Descriptive Flexfields of Receipt Application Line resource manages the receipt application line descriptive flexfields for deductions and overpayment.
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Nested Schema : Settlement Lines
Type: array
Title: Settlement Lines
The Settlement Lines resource manages a set of transaction lines that's used to create settlement artifacts such as credit memos in Receivables.
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Nested Schema : Settlement Methods
Type: array
Title: Settlement Methods
The Settlement Methods resource manages the settlement method that's used to settle a claim.
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Nested Schema : schema
Type: object
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Nested Schema : schema
Type: object
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Nested Schema : channelCustomerClaims-DFF-item-post-request
Type: object
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Nested Schema : schema
Type: object
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Nested Schema : channelCustomerClaims-receiptDFF-item-post-request
Type: object
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Nested Schema : schema
Type: object
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Nested Schema : schema
Type: object
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Nested Schema : Settlement Documents
Type: array
Title: Settlement Documents
The Settlement Documents resource manages the artifacts for each settlement method used to confirm the settlement of a claim.
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Nested Schema : schema
Type: object
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Nested Schema : Payments
Type: array
Title: Payments
A sum of money paid, for example, by check or credit memo to settle a claim, which can be viewed and updated.
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Nested Schema : schema
Type: object
Show Source
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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : channelCustomerClaims-item-response
Type: object
Show Source
Nested Schema : Associations
Type: array
Title: Associations
The Associations resource manages accrual associations of a claim.
Show Source
Nested Schema : Attachments
Type: array
Title: Attachments
The Attachments resource is used to view, create, and update attachments.
Show Source
Nested Schema : Descriptive Flexfields for Channel Customer Claims
Type: array
Title: Descriptive Flexfields for Channel Customer Claims
The Descriptive Flexfields for Channel Customer Claims resource manages additional details for a claim.
Show Source
Nested Schema : Notes
Type: array
Title: Notes
The Notes resource captures comments, information, or instructions for a claim.
Show Source
Nested Schema : Descriptive Flexfields of Receipt Application Line
Type: array
Title: Descriptive Flexfields of Receipt Application Line
The Descriptive Flexfields of Receipt Application Line resource manages the receipt application line descriptive flexfields for deductions and overpayment.
Show Source
Nested Schema : Settlement Lines
Type: array
Title: Settlement Lines
The Settlement Lines resource manages a set of transaction lines that's used to create settlement artifacts such as credit memos in Receivables.
Show Source
Nested Schema : Settlement Methods
Type: array
Title: Settlement Methods
The Settlement Methods resource manages the settlement method that's used to settle a claim.
Show Source
Nested Schema : channelCustomerClaims-associations-item-response
Type: object
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Nested Schema : channelCustomerClaims-attachments-item-response
Type: object
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Nested Schema : channelCustomerClaims-DFF-item-response
Type: object
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Nested Schema : channelCustomerClaims-notes-item-response
Type: object
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Nested Schema : channelCustomerClaims-receiptDFF-item-response
Type: object
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Nested Schema : channelCustomerClaims-settlementLines-item-response
Type: object
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Nested Schema : channelCustomerClaims-settlementMethods-item-response
Type: object
Show Source
Nested Schema : Settlement Documents
Type: array
Title: Settlement Documents
The Settlement Documents resource manages the artifacts for each settlement method used to confirm the settlement of a claim.
Show Source
Nested Schema : channelCustomerClaims-settlementMethods-settlementDocuments-item-response
Type: object
Show Source
Nested Schema : Payments
Type: array
Title: Payments
A sum of money paid, for example, by check or credit memo to settle a claim, which can be viewed and updated.
Show Source
Nested Schema : channelCustomerClaims-settlementMethods-settlementDocuments-payments-item-response
Type: object
Show Source
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Examples

This example describes how to create customer claims.

Example cURL Command

Use the following cURL command to submit a request on the REST resource.

curl -u username:password "server:port/fscmRestApi/resources/latest/channelCustomerClaims

Example Request Body

The following example includes the contents of the request body in JSON format.
"{
"BusinessUnitId": "204",
"Currency": "US Dollar",
"BillToAccountId": 1287,
"Amount": 1800,
"ClaimDate": "2021-04-10" ,
"BillToContact": "Stephen Etter",
"ShipToCustomer": "CDS GROUP INC",
"ClaimType": "Unknown",
"ClaimReason": "Shipping",
"CustomerReference": "",
"CustomerReason": "",
"Status": "OPEN",
"settlementMethods": [
{
"SettlementMethod": "Credit Memo - On Account",
"CreditMemoTransactionType": "Credit Memo",
"CreditMemoReason": "Billing",
"SalesPerson": "Adrian Jones"
}],
"settlementLines":[
{
"LineNumber":1,
"Item": "",
"Description": "Item",
"Quantity":1,
"UnitPrice":200,
"Amount": 200,
"UnitOfMeasureCode": "DZ"
}
]}"

Example Response Body

The following example includes the contents of the response body in JSON format:

"{
    "ClaimId": 300100550533655,
    "ClaimNumber": "CLM29007",
    "ClaimSource": "Manual Claim",
    "ClaimSourceCode": "CLAIM",
    "BusinessUnit": "Vision Operations",
    "BusinessUnitId": 204,
    "Amount": 1800,
    "AccountedAmount": 1800,
    "Currency": "US Dollar",
    "CurrencyCode": "USD",
    "FunctionalCurrency": "US Dollar",
    "FunctionalCurrencyCode": "USD",
    "BillToCustomer": "CDS, Inc",
    "BillToAccountNumber": "1140",
    "BillToAccountId": 1287,
    "BillToSite": "Pittsburgh (OPS)",
    "BillToSiteId": 1337,
    "BillToSiteAddress": "131 Commercial Drive Suite 200 Pittsburgh, PA 15122 United States",
    "BillToContact": "Stephen Etter",
    "BillToContactId": 6094,
    "ShipToCustomer": "CDS GROUP INC",
    "ShipToCustomerId": 800995,
    "ShipToCustomerSite": "244264",
    "ShipToCustomerSiteId": 372640,
    "ShipToCustomerSiteAddress": "404 S FIGUEROA ST",
    "ClaimDate": "2021-04-10",
    "Age": 60,
    "ClaimType": "Unknown",
    "ClaimTypeId": 300100205262731,
    "ClaimReason": "Shipping",
    "ClaimReasonId": 300100205165987,
    "CustomerReference": "",
    "CustomerReason": "",
    "Status": "OPEN",
    "StatusId": 100100144204818,
    "SystemStatus": "Open",
    "SystemStatusCode": "OPEN",
    "ClaimOwner": "channel_user",
    "ClaimOwnerId": 300100181693728,
    "ConversionRateType": "Corporate",
    "ConversionRate": 1,
    "ConversionDate": "2021-06-08",
    "ResolvedDate": null,
    "ResolvedBy": null,
    "ResolvedAmount": null,
    "AccountedResolvedAmount": null,
    "ApprovedDate": null,
    "SettlementDate": null,
    "AccountingDate": null,
    "ChildClaim": null,
    "ChildClaimId": null,
    "SplitAmount": null,
    "AccountedSplitAmount": null,
    "ParentClaim": null,
    "ParentClaimId": null,
    "CreatedBy": "channel_user",
    "CreationDate": "2021-06-08T05:49:34+00:00",
    "LastUpdatedBy": "channel_user",
    "LastUpdateDate": "2021-06-08T05:49:44.844+00:00",
    "settlementMethods": [
        {
            "SettlementMethodId": 300100550533656,
            "ClaimId": 300100550533655,
            "SettlementMethod": "Credit Memo - On Account",
            "SettlementMethodCode": "CM_ON_ACCOUNT",
            "CreditMemoTransactionType": "Credit Memo",
            "CreditMemoTransactionTypeSequenceId": 35,
            "CreditMemoReason": "Billing",
            "CreditMemoReasonCode": "OMBILLING",
            "OverrideTransactionDate": null,
            "TransactionAccountingDate": null,
            "SalesPerson": "Adrian Jones",
            "SalesPersonNumber": "999990000955418",
            "SalesPersonId": 100000008143336,
            "CreatedBy": "channel_user",
            "CreationDate": "2021-06-08T05:49:41.593+00:00",
            "LastUpdatedBy": "channel_user",
            "LastUpdateDate": "2021-06-08T05:49:44.860+00:00",
            "links": [
                {
                    "rel": "self",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementMethods/300100550533656",
                    "name": "settlementMethods",
                    "kind": "item",
                    "properties": {
                        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
                    }
                },
                {
                    "rel": "canonical",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementMethods/300100550533656",
                    "name": "settlementMethods",
                    "kind": "item"
                },
                {
                    "rel": "parent",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655",
                    "name": "channelCustomerClaims",
                    "kind": "item"
                },
                {
                    "rel": "child",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementMethods/300100550533656/child/settlementDocuments",
                    "name": "settlementDocuments",
                    "kind": "collection"
                }
            ]
        }
    ],
    "settlementLines": [
        {
            "SettlementLineId": 300100550533657,
            "ClaimId": 300100550533655,
            "LineNumber": 1,
            "ItemType": null,
            "ItemTypeCode": null,
            "Item": "",
            "ItemId": null,
            "Description": "Item",
            "MemoLine": null,
            "MemoLineId": null,
            "Quantity": 1,
            "UnitOfMeasure": null,
            "UnitOfMeasureCode": "DZ",
            "UnitPrice": 200,
            "Amount": 200,
            "CreatedBy": "channel_user",
            "CreationDate": "2021-06-08T05:49:44.602+00:00",
            "LastUpdatedBy": "channel_user",
            "LastUpdateDate": "2021-06-08T05:49:45.522+00:00",
            "links": [
                {
                    "rel": "self",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementLines/300100550533657",
                    "name": "settlementLines",
                    "kind": "item",
                    "properties": {
                        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
                    }
                },
                {
                    "rel": "canonical",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementLines/300100550533657",
                    "name": "settlementLines",
                    "kind": "item"
                },
                {
                    "rel": "parent",
                    "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655",
                    "name": "channelCustomerClaims",
                    "kind": "item"
                }
            ]
        }
    ],
    "links": [
        {
            "rel": "self",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655",
            "name": "channelCustomerClaims",
            "kind": "item",
            "properties": {
                "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
            }
        },
        {
            "rel": "canonical",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655",
            "name": "channelCustomerClaims",
            "kind": "item"
        },
        {
            "rel": "child",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementLines",
            "name": "settlementLines",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/child/settlementMethods",
            "name": "settlementMethods",
            "kind": "collection"
        },
        {
            "rel": "action",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/action/cancel",
            "name": "cancel",
            "kind": "other"
        },
        {
            "rel": "action",
            "href": "https://servername/fscmRestApi/resources/version/channelCustomerClaims/300100550533655/action/settle",
            "name": "settle",
            "kind": "other"
        }
    ]
}"
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