Return and Replace Items During Drop Shipment

Learn how to return and replace a defective item in a drop shipment.

Assume you have a drop shipment where your Computer Service and Rentals customer places sales order 111323 for the AS54888 Desktop Computer from you. Your supplier, Green Corp, uses purchase order 88659 to ship and deliver the AS54888 to your customer from their warehouse. Your customer finds that the item is defective and returns it with a request for a replacement.

Try it.

1. Process the return for order 111323 like you normally do when you return an item in a drop shipment. Set the Return Type on the order line to Return for Credit and Return the Item, and Order Management will issue a credit memo for the line. For details, see Return Sales Orders and Receive Returned Items.

2. Create a new sales order and set the value on the order header.

   Attribute	Value
   Purchase Order	88659

   As an option, adding the purchase order helps you track the replacement with the original order.

3. Add an order line. To specify the supplier that you use, set the values on the line.

   Attribute	Value
   Item	AS54888
   Supplier	Green Corp

4. Submit the sales order.

   Order Management will create a new purchase order for the drop shipment.

5. Close or cancel the purchase order.

   Green Corp will send an advanced shipment notice for the entire quantity on the purchase order to Procurement, and Procurement automatically closes the purchase order and sets its status to Closed for Receiving.

   To manually close the purchase order, you can create an invoice for the entire quantity on the purchase order. Procurement will close the purchase order and set its status to Closed for Invoicing.

   You can also manually close it in the Purchase Orders work area.

   • Make sure you have the privileges that you need to manage orders in Oracle Procurement. For details, see Privileges That You Need to Implement Order Management.

   • Go to the Purchase Orders work area.

   • Click Tasks > Manage Orders.

   • On the Manage Orders page, search for your purchase order.

     Attribute	Value
     Purchase Order	88659

   • In the search results, in the Order attribute, click 88659.

   • On the Purchase Order page, click Actions > Close.