Why Order Management Disables Fulfillment Actions

The Order Management work area disables some of the fulfillment line actions that you can do under certain situations.

Action

When Disabled

All fulfillment line actions, except view

  • The fulfillment line is locked, canceled, closed, was shipped, or is part of a configured item.

  • The user request status is processing.

  • Order Management hasn't assigned an orchestration process to the fulfillment line.

Unschedule

  • The fulfillment line isn't scheduled.

  • The scheduled ship date is empty.

Reserve

  • The fulfillment line isn't scheduled.

  • The Scheduled Ship Date is empty.

  • The fulfillment line is reserved.

  • The reserved quantity contains a value.

Unreserve

  • The fulfillment line is reserved.

  • The reserved quantity is empty.

Substitute Item

  • You selected more than one fulfillment line, but they don't all reference the same item.

  • The Substitute Allowed feature equals False for the fulfillment line, and you didn't sign in with the privileges that you need to override this restriction.

  • The fulfillment line is part of a configured item.

  • The fulfillment line is part of a shipment set.

Release Hold

The fulfillment line isn't on hold.

Split Fulfillment Line

  • The fulfillment line belongs to a shipment set.

  • The Split Allowed feature equals False for the fulfillment line, and you didn't sign in with the privileges that you need to override this restriction.

  • You selected more than one fulfillment line.