Refund a Shipping Charge

Set up your pricing so you can refund a shipping charge.

I create sales order 768495 and submit it.

Charge	Value
Item x on Line 1	$12.50
Item y on Line 2	$4.50
Freight on Line 3	$6.50
Order Total	$23.50

Sometime later, I create a referenced return for 768495 but it has a total value of $17. The return doesn't include the $6.50 freight charge.

This happens because the Refundable option is disabled on the pricing charge definition that you're using for the freight charge. If you're using the predefined QP_SHIP_FREIGHT pricing charge definition for freight charges, and you want to refund a shipping charge, then you must create your own pricing charge definition. If you're already using your own pricing charge definition for freight, then enable the Refundable option for it. The same situation applies for other shipping charge definitions that come predefined, such as QP_SHIP_HANDLING.

Assume you must create a new charge definition for freight.

1. Make sure you have the privileges that you need to administer Order Management, then create a pricing charge definition.

   Attribute	Value
   CODE	REFUNDABLE_FREIGHT
   Name	Refundable Freight
   Description	Charge we use for return orders where we refund freight charges.
   Applies To	Shipping
   Price Type	One Time
   Charge Type	Freight
   Charge Subtype	Fee
   Refundable	Contains a check mark
   Setup Enabled	Contains a check mark
   Active	Contains a check mark

   For details, see Manage Pricing Charge Definitions.

2. Set up the shipping charge list.

   • Make sure you have the privileges that you need to administer Pricing, then open your shipping charge list.

   • Set the value, then click Approve.

     Attribute	Value
     Pricing Charge Definition	Refundable Freight

     For details, see Manage Shipping Charge Lists.

3. Make sure you have the privileges that you need to manage sales orders.

4. Go to the Order Management work area, create a return for sales order 768495, and confirm that it includes the freight charge.