Create and Route a Quality Issue

Quality issues report variations or defects that occur in the performance of a product. This topic describes how you create and route a quality issue.

1. Navigate to the Quality Management work area.

2. Go to the Create menu and select the Quality Issue option. For issues relating to a problem with an item, select a quality issue of the problem report type.

   • In the Name field, enter a name for your issue.

   • In the Description field, describe your problem briefly.

   • Search for and find the appropriate organization where the issue occurred.

   • Select values in the Severity and Source fields.

   • Click the Workflow infotile and select a workflow.

   • Click Save and Close. The issue opens on the General Information page.

3. Click open the Relationships infotile and click the Affected Objects side tab.

4. Click Select and Add.

5. Search for and add the affected object that has a problem and click Done.

6. Click Save. The Relationships infotile refreshes to indicate the issue has an affected object.

7. To route the issue, click Change Status or click the Workflow infotile.