Manage Problem Reports and Corrective Actions

You can search for problem reports and corrective actions and also use filters to narrow your search results to the most relevant results.

You can also use the Add Fields option to add additional fields to the search criteria. The fields you add appear as columns in the search results table.

Here are some details on the Manage Problem Reports and Corrective Actions pages:

• Search Filter

  You can use this filter to search by a change type. The default search filter is set to All Change Types.

• Saved Search

  The default saved search is titled Application Default. This is executed when you select a change type.

• Manage Watchlist

  Use the Watchlist to track important business objects. The watchlist is categorized by the functional areas. Each item on the Watchlist page is made up of descriptive text followed by a count. Click the watchlist item to navigate to the object of interest.

  You can create your own watchlist items based on saved searches. Click the Manage Watchlist icon on the Manage Change Orders or Manage Change Request page. In the Manage Watchlist dialog box, select the check box Include Saved Searches to add the saved searches to the watchlist.

  You can use the Watchlist page in the Set Preferences work area (Navigator > Tools > Set Preferences) to determine which categories and items to show or hide in the watchlist.

  You can create watchlists for corrective actions and problem reports.