Overview of BPM Workflow-based Approvals

With Business Process Management workflow, you can configure customer claim and program approval rules that the application uses to process and route approvals to designated approvers.

BPM Workflow-based approvals are only available for customer claims and customer programs. Approvers receive notifications to take action on customer claims or customer programs.

Use the approval rules to:

• Automate your approval business process
• Improve business rules flexibility through:
  • Serial and parallel routing
  • Escalation
• Facilitate approver actions to:
  • Request for additional information, Approve, Reject
  • Reassignment
• Improve auditability with:
  • Approval history

You can configure notifications to:

• Control when to send notifications to users involved with the task

• Disable or enable in-app or email notifications, or both