Roles and Duties

This topic describes roles and duties in customer channel flows.

You can assign these job roles and duties to your users based on their responsibilities.

This table displays the job roles that can be assigned to your users:

Job Roles in Customer Channel Flows

Name	Code	Description
BPM Workflow System Admin Role	BPMWorkflowAdmin	BPM Workflow Administrator Application Role.
Channel Claims Manager	ORA_CJM_CHANNEL_CLAIMS_MANAGER_JOB	Individual responsible for creating, managing, and approving customer claims.
Customer Channel Program Manager	ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_MANAGER_JOB	Individual responsible for creating, managing, and approving customer channel programs.
Supply Chain Integration Specialist	ORA_RCS_SUPPLY_CHAIN_INTEGRATION_SPECIALIST_JOB	Individual responsible for planning, coordinating, and supervising all activities related to the integration of supply chain management information systems.
Supply Chain Application Administrator	ORA_RCS_SUPPLY_CHAIN_APPLICATION_ADMINISTRATOR_JOB	Individual responsible for supply chain application administration. Collaborates with supply chain application users to maintain consistent application setup, rules, and access.

This table displays the duty roles that can be assigned to your users:

Duty Roles in Customer Channel Flows

Name	Code	Description
Customer Channel Program Management	ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_MANAGEMENT_DUTY	Manages customer programs and manual adjustments.
Customer Channel Program Viewing	ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_VIEW_DUTY	View customer programs.
Channel Claims Management	ORA_CJM_CHANNEL_CLAIMS_MANAGEMENT_DUTY	Manages customer claims.
Channel Claims Viewing	ORA_CJM_CHANNEL_CLAIMS_VIEW_DUTY	Views customer claims.
Channel Integration Specialist	ORA_CJM_CHANNEL_INTEGRATION_SPECIALIST_DUTY	Manages import of transactional data from external applications into Channel Revenue Management.
Channel Administration	ORA_CJM_CHANNEL_ADMINISTRATION_DUTY	Manages channel setup and administration tasks.
Channel Operations	ORA_CJM_CHANNEL_OPERATIONS_DUTY	Manages execution of scheduled processes.