Troubleshoot Global Order Promising for Order Management

Fix problems that happen with Global Order Promising in your Order Management implementation.

Assume you encounter one of these error messages.

• You can't submit the sales order because the scheduling for item AS54888 isn't set up correctly.

• The request to submit failed because you can't use attribute ITEM ID with value 1000990 as a configure option for configured item AS54888.

• Order management can't schedule the fulfillment line because item AS54888 isn't associated with organization M1.

• Scheduling failed for the item because supply isn't available before the latest acceptable date happens.

• You can't use an attribute with a value as a configure option for a configured item.

• The item passed to order promising was not found in any organization. Verify the item definition.

Or assume you encounter one of these problems.

• You create an organization but it isn't available in the Organization attribute when you use the Manage ATP Rules page or the Manage Sourcing Rules page.

• You create an organization but it isn't available in the Warehouse attribute on an order line in the Order Management work area.

To fix these problems, verify your setups.

1. Verify that you have:

   • Set up the item so it supports order promising

   • Set up the inventory organization so it supports order promising

   For details, see Collect Source System Data.

2. Verify that you have:

   • Created and assigned a sourcing rule

   • Created and assigned an available-to-promise rule

   • Correctly set up the MSP_DEFAULT_ASSIGNMENT_SET profile

   • Correctly set up the MSC_SRC_ASSIGNMENT_CATALOG profile

   For details, see Set Up Promising Rules and Sourcing Rules for Order Management.