Project-Specific Customer Return Scenarios

You can create customer returns for project-specific inventory for both single business unit and intercompany transactions.

The process starts with the creation of a project-specific referenced RMA or unreferenced RMA order in Oracle Order Management. When the original order with the project is shipped from Oracle Fusion Cloud, the referenced RMA derives the project, task, and other project attributes from the original sales order. In the case of the unreferenced RMA order, the project attributes are populated during order entry.

There are three scenarios here:

• Referenced RMA order is created with project and task

• Unreferenced RMA order is created with project and task

• Referenced RMA order is created without any project and task

The RMA order is interfaced to Receiving where it's received, inspected, and put away. Receiving gets the reference to the project, task, and other project attributes from the Order Management database. At the time of receipt creation, Receiving validates if the receiving organization is enabled for inventory striping by project.

The receiving scenarios depend on the type of return transactions:

• Non-intercompany scenario

• Intercompany scenario

  Intercompany orders are created in one selling business unit and fulfilled from another business unit.