Field Service Administrator (Job Role)

Individual responsible for the administration of field service logistics.

Role Hierarchy

The Field Service Administrator job role directly and indirectly inherits these roles.

• Field Service Administrator

  • Functional Setups

  • Supply Chain Management Folder Reporting

  • Use REST Service - Guided Journey Responses

  • Use REST Service - Guided Journeys Read Only

Duties

This table lists the duties assigned directly and indirectly to the Field Service Administrator job role.

Duty Role	Description
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.
Supply Chain Management Folder Reporting	Grants access to the Supply Chain Management web catalog folder.

Aggregate Privileges

This table lists aggregate privileges assigned directly and indirectly to the Field Service Administrator job role.

Aggregate Privilege	Description
Use REST Service - Guided Journey Responses	Allows the user to call all methods associated with the Guided Journey Responses REST service.
Use REST Service - Guided Journeys Read Only	Allows the user to call the GET method associated with the Guided Journeys REST service.

Privileges

This table lists privileges granted to duties of the Field Service Administrator job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Account Sites Using Web Service	Allows the user to access customer account sites using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Accounts Using Web Service	Allows the user to access customer accounts using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Activities Using Web Service	Allows the user to access activities using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Addresses Using Web Service	Allows the user to access customer addresses using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Asset Hierarchy Using Web Service	Allows the user to access the asset hierarchy using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Billing Types Using Web Service	Allows the user to access billing types using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Create Charges and Estimates	Allows user to create charges and estimates from Manage Work Orders and Charges page
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Debrief Page	Allows user to access standalone debrief page
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Field Parts Inventory Search for Administrator	Allows the administrator to search for field parts inventory in the search page.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Field Parts Inventory Transfer Using Web Service	Allows the user to access fieldPartTransactionActions Type in the field parts inventory Transfer UI using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Field Parts Inventory Using Web Service	Allows the user to access field parts inventory using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Field Parts Reservations Using Web Service	Allows the user to access field parts reservations using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Field Service Administrator Infolets	Allows user to access Field Service Administrator infolets
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Items Using Web Service	Allows the user to access items using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Manual Adjustments Basis Using Web Service	Allows the user to access the manual adjustments basis using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Part Requirements Details for Administrator	Allows the field service administrator to access the Part Requirements details page.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Part Requirements Header for Administrator	Allows the field service administrator to access the Part Requirements header pages.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Parts Requirements Search for Administrator	Allows field service administrator to search for parts requirements.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Parts Shipping Methods Using Web Service	Allows user to access Parts Shipping Methods using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Profile Values Using Web Service	Allows user to access Profile option values using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Return Parts Using Web Service	Allows user to access Return Parts using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Service Activities Using Web Service	Allows the user to access service activities using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Service Logistics Landing Page	Allows user to access Service Logistics landing page
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Service Parts Using Web Service	Allows user to access Service Parts using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Standalone Parts Ordering Page	Allows user to access standalone parts ordering page
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Stocking Location Details Using Web Service	Allows user to access Stocking location details using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Trunk Stock Details Using Web Service	Allows user to access trunk stock details using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Work Order Charges Details for Administrator	Allows admins to view and update work order transactions on the Work Order Charges detail page.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Work Order Charges Header for Administrator	Allows admins to create a debrief for a work order on the Work Order Charges header page.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Access Work Order Charges Search	Allows users to search for work orders with an existing debrief header on the Work Order Charges search page.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Create Debrief Transactions using Web Service	Allows the creation of debrief transactions using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Create Item Structure	Allows access to create item structure action from regional task pane.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Create Maintenance Work Orders by Service	Allows the creation of work orders using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Create Parts Return List	Allow submission of the process that create Field Service Parts Return List
Field Service Administrator	Individual responsible for the administration of field service logistics.	Edit Price	Allows user to access price manual adjustment page
Field Service Administrator	Individual responsible for the administration of field service logistics.	Edit Service Request	Allows editing of a service request
Field Service Administrator	Individual responsible for the administration of field service logistics.	Edit Service Work Order	Allows editing of a service work order.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Get Project List Using Service	Allows access to REST services list of values for projects, that will be consumed cross pillars.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Get Project Setups	Allows access to list of values for various Projects setup related business objects that will be consumed cross pillars using REST services or BIP reports.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Get Project Tasks Service	Allows access to the Project Tasks LOV REST service to view the list of project tasks.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Import Order	Allows the end user to import orders into the Order Management application.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Auto Processing Rule	Privilege to Manage Auto Processing Rule
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Customer Assets	Allows creation and update of customer assets, related configurations and structures.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Customer Assets by Service	Allows creation and update of customer assets, related configurations and structures.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Estimates	Grant this privilege to users to create, edit, delete, and covert estimates to actuals for Engagement Cloud and third party work orders
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Inventory Reservation and Picks	Allows management of inventory reservations and picks.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Manual Price Adjustments Using Web Service	Allows the user to manage manual price adjustments using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Part Requirement Headers Using Web Service	Allows the user to manage part requirement headers using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Part Requirements Using Web Service	Privilege to Manage Part Requirements Service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Preventive Maintenance of customer owned assets	Allow submission of the process that creates preventive maintenance tasks for customer owned assets
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Pricing Strategies	Allows creation, update, deletion, copy, and viewing of all pricing strategies and child entities.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Resource to Item Mapping	Privilege to Manage Resource to Item Mapping
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Return Routing Rules	Privilege to Manage Return Routing Rules
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Return Routing Rules using Web Service	Privilege to Manage Return Routing Rules Service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Supplier Warranty Contracts by Service	Allow the creation and update of supplier warranty contracts using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Supply Orchestration Web Services	Privilege to allow user to run Supply Orchestration related web services.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Technician Subinventories Using Web Service	Allows user to manage Technician Subinventories using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Trading Community Organization Usage Assignment	Allows the assignment of usages to an organization. If assigning, also assign the ability to view the trading community organization usage assignment.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Manage Trading Partner Item Reference	Allows access to manage trading partner item references for items.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Mapping Internal and External locations Using Web Service	Allows user to access Internal and External locations mapping using a service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Post Charges	Allows users to post charges.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Price Sales Transactions	Allows pricing of sales transactions by Price Request Web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Receive Parts	Allows user to receive parts into trunk stock
Field Service Administrator	Individual responsible for the administration of field service logistics.	Report Maintenance Material Transactions by Service	Allows the reporting of a work order material transaction using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Report Maintenance Resource Transactions by Service	Allows the reporting of a work order resource transaction using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Setup Billing Types	Allows user to setup Billing Types
Field Service Administrator	Individual responsible for the administration of field service logistics.	Setup Service Activities	Allows user to setup Service Activities
Field Service Administrator	Individual responsible for the administration of field service logistics.	Setup Stocking Location	Allows Service Logistics Administrators to setup Spares Stocking Locations
Field Service Administrator	Individual responsible for the administration of field service logistics.	Setup Technician	Allows user to setup Technician
Field Service Administrator	Individual responsible for the administration of field service logistics.	Submit Automatic Posting of debrief charges	Allow submission of the process that automatically posts debrief charges
Field Service Administrator	Individual responsible for the administration of field service logistics.	Update Maintenance Work Orders by Service	Allows the update of work orders using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Use Location Service	Allows use of the location service
Field Service Administrator	Individual responsible for the administration of field service logistics.	Use REST Service to Edit Service Request	Allows editing a service request using REST API.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Use REST Service to Edit Service Work Orders	Allows editing of service work orders using REST API.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Use REST Service to View Service Request	Allows viewing of service requests using REST API.
Field Service Administrator	Individual responsible for the administration of field service logistics.	Use REST Service to View Service Work Orders	Allows viewing of service work orders using REST API.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Customer Assets	Allows query and view of customer assets, related configurations and structures.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Global Inventory Organizations List of Values by Web Service	Allow viewing the global set of inventory organizations list of values by web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Inventory Organizations List of Values by Web Service	Allow viewing inventory organizations list of values by web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Inventory Transaction List of Values by Web Service	Allows viewing inventory transaction account, inventory transaction reason, inventory account alias, and inventory transaction type list of values web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Item Lot and Item Serial List of Values by Web Service	Allows viewing lot and serial number list of values using web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Maintenance Work Orders by Service	Allows the retrieval of work orders using a service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Orders	Allows the end user to view orders.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Planning Supply Availability	Allows viewing of supply availability.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Pricing Strategies	Allows viewing of all pricing strategies and child entities.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Receivables Invoice	View a Receivables invoice.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Requirement Lines	Parts Requirement List View
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Service Request	Allows viewing of service request(s).
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Service Work Order	Allows viewing of service work order(s).
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Subinventory and Locator List of Values by Web Service	Allows viewing subinventory and locator list of values using web service.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Subscription Adjustments	Get subscription entitlement information
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Subscription Entitlements	Change the subscription user status
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Technician Portal Work Orders	Allows viewing list of work orders based on search criteria
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Trading Community Organization	Allows exporting, searching, and viewing of organization details such as addresses, classifications, identifiers, and names.
Field Service Administrator	Individual responsible for the administration of field service logistics.	View Trading Community Person	Allows exporting, searching, and viewing of person details such as addresses, classifications, identifiers, and names.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Execute Setup Tasks	Allows setup task execution and searching of tasks and tasks lists.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Applications Offering	Provides access to the Getting Started page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Setups Functional User Overview	Allows access to the Assigned Implementation Tasks page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Field Service Administrator job role.

Business Object	Policy Description	Policy Store Implementation
Cost Organization	A Field Service Administrator can view cost organization for the cost organizations for which they are authorized	Role: Field Service Administrator Privilege: View COGS Event (Data) Resource: Cost Organization
Cost Organization	A Field Service Administrator can view cost organization for the cost organizations for which they are authorized	Role: Field Service Administrator Privilege: View Cost Organization (Data) Resource: Cost Organization
Cost Organization	A Field Service Administrator can view cost organization for the cost organizations for which they are authorized	Role: Field Service Administrator Privilege: View Work Order Costs (Data) Resource: Cost Organization
Guided Journey Response	A Field Service Administrator can manage guided journey response for guided journey responses that i have provided	Role: Use REST Service - Guided Journey Responses Privilege: Manage Guided Journey Response (Data) Resource: Guided Journey Response
Guided Journey Response	A Field Service Administrator can view guided journey response for guided journey responses that i have provided	Role: Use REST Service - Guided Journey Responses Privilege: View Guided Journey Response (Data) Resource: Guided Journey Response
Installed Base Asset	A Field Service Administrator can manage installed base asset for all installed base assets	Role: Field Service Administrator Privilege: Manage Installed Base Asset (Data) Resource: Installed Base Asset
Inventory Locator	A Field Service Administrator can manage inventory locator for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Inventory Locator (Data) Resource: Inventory Locator
Inventory Reservation	A Field Service Administrator can manage inventory reservation for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Inventory Reservation (Data) Resource: Inventory Reservation
Item Lot	A Field Service Administrator can manage item lot for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Item Lot and Item Serial (Data) Resource: Item Lot
Item Serial	A Field Service Administrator can manage item serial for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Item Lot and Item Serial (Data) Resource: Item Serial
Journey	A Field Service Administrator can view journey for journeys to which they have been granted access	Role: Use REST Service - Guided Journeys Read Only Privilege: View Journey (Data) Resource: Journey
Location	A Field Service Administrator can manage location for all locations in the enterprise	Role: Field Service Administrator Privilege: Manage Location (Data) Resource: Location
Location	A Field Service Administrator can manage location for all reference data sets in the enterprise	Role: Field Service Administrator Privilege: Manage Location (Data) Resource: Location
Maintenance Organization	A Field Service Administrator can manage maintenance organization for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Maintenance Organization (Data) Resource: Maintenance Organization
Project	A Field Service Administrator can view project for all the projects the user has access to	Role: Field Service Administrator Privilege: Get Project List Using Service (Data) Resource: Project
Receivables Invoice	A Field Service Administrator can view receivables invoice for the business units for which they are authorized	Role: Field Service Administrator Privilege: View Receivables Activities (Data) Resource: Business Unit
Subinventory	A Field Service Administrator can manage subinventory for the inventory organizations in which they can operate	Role: Field Service Administrator Privilege: Manage Subinventory (Data) Resource: Subinventory
Trading Community Customer Account	A Field Service Administrator can view trading community customer account for all customer accounts in the enterprise	Role: Field Service Administrator Privilege: View Customer Account (Data) Resource: Trading Community Customer Account