Service Logistics - Service Parts Profitability Real Time

Description

This subject area provides real-time information on the profitability of part sales, returns, exchanges, and replacements for both business-to-business (B2B) service and third-party service requests.

Business Questions

This subject area can answer the following business questions:

• Did we make or lose money on part exchanges?

• What is the revenue for parts sales?

• What is the revenue for each parts category?

Job Roles

The following job roles secure access to this subject area:

• Field Service Administrator

Duty Roles

The following duty roles secure access to this subject area:

• Service Logistics Transaction Analysis Duty

Primary Navigation

Navigator > Service Logistics

Time Reporting

This subject area supports historical reporting.

Time dimension is linked to Service Request Closed Date.

Transactional Grain

Not available

Special Considerations

None.