How Application Validates Change Assignee

When you promote or demote a change order (or change request) to the next status, an additional check validates whether the assignee is an active user. This check is performed for each status up to Approval status.

If the assignee isn't an active user, the promotion doesn't proceed. Demotion will proceed, and an entry is added in the action log.

During manual or automatic promotion to Open status, if the application detects that the person who initially requested the change is an inactive user, the change isn't promoted.

During demotion, if the assignee is found to be an inactive user and Skip Request Comment is disabled, the Request for Comment notification isn't sent. A corresponding entry is created in the action log. In this case, the user must choose an active user as the assignee and then promote the change manually.