Why did the workflow stop responding?

In change orders and new item requests, the workflow can stop responding due to one of the following reasons:

  • Approval rule has an empty approval group.

  • Approval rule not being associated with an approval group.

  • An invalid approver. The user or role selected as an approver doesn't exist in the application.
  • One or more lines don't match any rules in the approval task.

  • Extensible flexfields not being generated.

  • Inactive rules.

  • Rules unavailable for the header stage.

  • A new item request definition step assigned to a role and the role not being assigned to any user.

  • An error in SOA workflow. Use Enterprise Manager to view workflow errors.

  • Use of an incorrect case to specify the value of a parameter such as priority code.