Create Service Work Orders for Preventive Maintenance
Use the Create Service Work Orders for Preventive Maintenance scheduled process to get the preventive maintenance work orders from Oracle Fusion Cloud Maintenance to Oracle Fusion Cloud Service, and create service requests, work orders, and parts requirements.
When to Use
You can run the process on demand or schedule it to run at a specific interval of time. We recommend that you run the process nightly or weekly, depending upon when you generate your preventive maintenance work orders for maintenance. We also recommend that you run the process more often if you plan to release your service work orders for field service execution often.
To run the process at a specific schedule or time, see Submit Scheduled Processes and Process Sets.
Privileges Required
- Manage Preventive Maintenance of Customer Owned Assets (RCL_PREVENTIVE_MAINTENANCE)
Specifications
Use these specifications when you run the process:
| Specification | Description |
|---|---|
| Job Type |
Ad hoc job: You can run the process at any time to get the preventive maintenance work orders to field service. Scheduled: We recommend that you schedule the job daily or weekly. |
| Frequency | We recommend that you run the process based on the preventive maintenance work order generation and the release cycle. |
| Time of Day | We recommend that you run the process after hours and after you complete the preventive maintenance work order generation. |
| Duration | It typically takes several minutes, depending on the volume of data that you’re creating or updating. The number of preventive maintenance work orders affects the processing time. |
| Compatibility | You should only have one instance of the job running at a time for an organization. |
Parameters
Use these parameters when you run the scheduled process:
| Parameter | Optional or Required | Description | Parameter Value | Special Combinations Required |
|---|---|---|---|---|
| Maintenance Organization | Required | List of values containing the maintenance inventory organizations. | Organization Code using an LOV. | None |
| Service Request Category | Optional | List of values containing the service request categories for the business unit in the HZ_DEFAULT_BU_CRM profile. | Service Request Category using an LOV. | None |
| Create Work Order | Required | Generic: Oracle Fusion Cloud Field Service, and other work order integrations as defined in the Service Manage Work Order Integrations setup. | Work Order Integration type using an LOV. | None |
| Work Order Type | Required | Dependent list of values based on the value selected for the Create Work Order parameter. This is a required parameter for Oracle Field Service and other work orders. Work order type values are based on the Service setup and Manage Work Order Integrations setup. | Work Order type using an LOV. | None |
| Work Order Status | Optional | Dependent list of values based on the value selected for Create Work Order. Optional parameters for non Oracle Field Service work orders and Oracle Field Service work orders. Work order status values are based on the Service setup and Manage Work Order Integrations setup. | Work Order Status using an LOV. | None |
Troubleshooting Information
- You can view the status of the Create Service Work Orders for Preventive Maintenance job in the Scheduled Processes work area.
- The validation errors and warning messages that prevented the refresh forecast appear in the error log.
- After you submit the program, you can resubmit, put on hold, cancel, or release the process in the Scheduled Processes work area.
- If any of the processes end with a warning or error, you should review the output logs. You might need to correct the data and start the process again.