Cancel Sales Orders

Cancel a sales order that's in Processing status.

You can only cancel a sales order that's in Processing status. If the sales order is in Closed status or Partially Closed status, then you must return the sales order instead. For details, see Return Sales Orders.
Learn how to cancel a stuck order line. For details, see Cancel Order Lines That Remain in the Same Status.

Cancel a sales order.

Go to the Order Management work area, then click Advanced.

As an alternative, if you know the sales order number, then search for it on the Overview page.
On the Manage Orders page, set the Status to Equals Processing, then click Search.
In the Order column, click an order number.
On the Order page, click Actions > Cancel Order.

Order Management immediately stops order fulfillment for the sales order and cancels the sales order.

Cancel Remaining Quantity

If you set the Allow Partial Shipments of Lines option to Yes on the Shipment Details tab so Order Management can split the line during scheduling, and if Order Management has shipped only some of the split order lines, then you can click Cancel Remaining Quantity to cancel the quantity that Order Management hasn't shipped.

If your order line includes a split fulfillment line, and if Order Management splits the line when it ships the sales order, then Order Management partially fulfilled the sales order. You can't revise the part of the line that Order Management already fulfilled, but you can cancel the remaining quantity that it hasn't fulfilled.

Assume you use the Update Attributes on Split Order Lines for Partial Shipments feature. If the order line has a quantity of ten and Order Management ships seven of them, then you can increase the quantity or decrease it to any value of zero to three. You can also click Cancel Remaining Quantity to cancel the remaining quantity of three regardless of whether you use the feature. For details, see Update Attributes on Split Order Lines for Partial Shipments.

Order Management does this processing even if it fulfills the sales order from more than one warehouse.

Example

Assume Order Management splits a fulfillment line during scheduling so it can fulfill the lines from three different warehouses, thus producing three split lines.

Order Management ships one of these lines. You can't cancel the shipped line, but you can cancel the two lines that Order Management hasn't shipped.

If you order a quantity of ten, then Order Management splits the sales order into three lines, and fulfills each line from these warehouses.

Seven items from warehouse A
Two items from warehouse B
One item from warehouse C

Assume it ships seven items from warehouse A, but hasn't shipped any items from warehouse B or warehouse C. You can't cancel the items that Order Management shipped from warehouse A, but you can cancel two items from warehouse B, and one item from warehouse C.

Cancel Sales Order When It Has Lines That Aren't and Are Fulfilled

If a sales order has any fulfillment line that's fulfilled, then you can't cancel the order in the Order Management work area.

Assume your order has 3 fulfillment lines in these statuses:

Line 1. Scheduled.
Line 2. Awaiting Fulfillment.
Line 3. Shipped.

You can't cancel the sales order because Order Management already fulfilled line 3. If you need to cancel lines 1 and 2, then create a revision, use the Cancel action on the order line to cancel lines 1 and 2, then submit the revision.

Guidelines for Canceling

Sales Order Status	Description
Draft	You can't cancel a sales order that's in Draft status. Delete it instead.
Processing	You can't delete a sales order that's in Processing status. Cancel it instead.
Awaiting Shipping	Your order administrator controls whether you can cancel a sales order that's awaiting shipping. For details, see Compensate Sales Orders That Are Awaiting Shipping.
Requisition is Created	This status happens only with drop ship or back-to-back shipping. Wait for the fulfillment line status to change to Awaiting Shipping, then cancel the line.
Awaiting Billing	You can't update or cancel an order line that's in the Awaiting Billing status.
Closed	You can't cancel a sales order line that's in Closed status. Return it instead. For details, see Return Sales Orders.