Modify Assignee
If your workflow is stuck due to absence of the assignee, you can modify both assignee role and default assignee.
You can modify these fields on the following objects: change orders, change requests, problem reports, and corrective actions if they're stuck.
Before you modify the assignee role or the assignee, here's what you need to know:
-
It's recommended that you always populate the Assignee Role field on the General Information tab so that the Assigned To user can add approvers during the approval workflow.
-
The Assignee Role field can be edited in the Draft and Open statuses. If the object is in interim or approval status, you must terminate the workflow.
-
To modify the Assignee Role and Assigned To fields, you must have the Manage Assignee privilege. You must also have permission to manage change header attributes as defined in the Additional Workflow Controls table in change type setup.
-
If the assignee role isn't defined, the new assignee must have the BPMWorkflowAdmin privilege to terminate the workflow and reassign.
-
If the assignee role isn't defined and the new assignee wants to reassign or delegate a task from BPM Worklist, the new assignee must have the BPMWorkflowSCMAdmin privilege to view all the approval tasks in Administrative Tasks.
-
You can't edit the Assignee Role or Assigned To fields for objects that were added prior to the support of Additional Controls in update 20B.
- Only the Assigned To user can see the Terminate and Restart actions in the Actions menu. Ensure that a user name is provided in the Assigned To field.