Create a Quality Action from a Quality Issue

Creating a quality action from a quality issue links the action automatically to the issue. Quality actions help to correct and prevent future occurrences of the issue.

If you can't resolve a quality issue quickly, use a quality action to conduct a more thorough investigation of the problem and a possible resolution.

Here's how you create a quality action from a quality issue.

1. Navigate to the Quality Management work area.

2. Open an existing issue or select an issue from the Search panel.

   Note: If you mark an object as a favorite, you can use the Favorites list to find it easily.

3. From the Actions list of the issue, select Create Quality Action.

   • Depending on the type of action, you want to perform, select a Type.

   • In the Name field, enter a name for the quality action.

   • In the Description field, enter a brief description.

   • Select a workflow.

   • Click Save and Close.

4. Click the Relationships infotile. In the Affected Objects tab, the item on the quality issue automatically appears as an affected object. Attachments, if any, are also copied to the quality action.

5. Note that the quality issue appears as a related object in the Relationships tab.

6. Click the Add icon of the quality issue in the Related Objects tab. A relationship rule between the issue and action is created, such that when the issue is closed, the action closes automatically.

7. Click Save.

8. To move to the next status in the workflow, click Change Status.

You can change the resolution date of a quality action created from a quality issue, which has a past resolution date, after creation.