Overview of Quality Management

Oracle's Quality Management provides a unified platform for enabling quality visibility, collaboration, and execution.

The key focus of Quality Management is to:

1. Facilitate inspections at critical points throughout supply chain execution

2. Guide users through the quality issue resolution and corrective action process

3. Provide quality teams with enterprise level quality control and closed-loop quality management

The four key steps in Quality Management are: Define, Identify, Analyze, and Correct. The Define and Identify tasks together constitute Quality Inspection Management, while the Analyze and Correct tasks together constitute Quality Issues and Actions Management.

Quality Inspection Management

Quality Inspection Management enables you to:

1. Define quality requirements for both materials and resources, which has been implemented through the definition of:

   • Inspection Levels for Receiving

   • Inspection Characteristics

   • Work in Process Inspection Plans

   • Receiving Inspection Plans

   • Inventory Inspection Plans

   • Resource Inspection Plans

2. Allow users to perform inspections at key points in the supply process

   • In-line Work in Process Inspections

   • In-line Receiving Inspections

   • Ad-hoc Inventory Inspections

   • Ad-hoc Resource Inspections

   • Ad-hoc Work in Process Inspections

3. Allow users to analyze the results of inspections to identify failures or nonconformances. Infolets for Work in process Inspection Failures and Receiving Inspection Failures are available out of the box, and OTBI is available for ad-hoc reporting.

You can quickly access different quality inspection management pages from the Supply Chain Execution page itself by clicking the links listed in Quick Actions. You can also use the Ask Oracle search to filter and directly navigate to the quality inspection management pages.

Quality Issue and Action Management

Quality Issue and Action Management is a part of Product Management Cloud that integrates with other Oracle Fusion applications to help you achieve closed loop quality. Primarily, it helps you:

• Identify nonconforming products and resources during the supply, manufacturing, storage, development, and shipping stages of a product lifecycle.

• Link quality issues to corrective actions to change orders.

• View issues and actions.

Use the Quality Management landing page to view key quality metrics displayed in infolets, related to quality issues, quality actions, inspection plans, and inspection results, depending on your access privileges. Use this page to view issues and actions that are assigned to you. Unassigned issues are summarized in an infolet. A user can assign it to another user by changing the Assignee.

You can search for quality events or inspections data on the landing page, depending on your job role.

When you access Quality Management as a quality analyst, a quick search requires only the number of the quality issue or quality action. Use Filtered search to look for quality issues or quality actions by any of their attributes, and save personalized searches to run them again.

Search results are filtered by the organization to which you're assigned. Click one of the entries in the search results to open the specific quality issue or quality action detail screen.