How You Accept Project-Specific Customer Returns
Project-Driven Supply Chain is an end-to-end, integrated solution across Oracle Fusion Cloud Procurement, Supply Chain, and Project Management applications. It provides the ability to accept project-specific customer returns for a project-based return order.
Here's the high-level process flow to accept project-specific customer returns:
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The process starts with the creation of a project-specific return material authorization (RMA) or unreferenced RMA order in Oracle Fusion Cloud Order Management.
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Receiving then receives, inspects, puts away the material in Inventory Management.
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Run the Transfer Inventory Transactions to Costing program to interface the deliver transactions to Cost Accounting.
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Run the Create Cost Accounting Distributions program and review the cost accounting entries.
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Run Create Accounting.
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Import the costs into Project Accounting.
The transaction for a RMA receipt is interfaced from Cost Management to Project Portfolio Management (PPM) for a referenced project-based intercompany order. The project-based unreferenced RMA and referenced non-intercompany RMA aren't interfaced to PPM.