Create a Return Reason
Create a return reason so the Order Entry Specialist can select it when returning an order line.
Assume you need to add a reason you can select to indicate that the customer feels the description you have for the item on your website isn't accurate.
Summary of the Set Up
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Create lookup.
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Collect data.
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Test your set up.
This topic uses example values. You might need different values, depending on your business requirements.
Create Lookup
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In the Setup and Maintenance work area, go to the task.
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Offering: Order Management
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Functional Area: Orders
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Task: Manage Order Lookups
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On the Manage Order Lookups page, enter the value, then click Search.
Attribute
Value
Lookup Type
DOO_RETURN_REASON
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In the Lookup Codes area, click Actions > New then set the values.
Attribute
Value
Lookup Code
NOT_ACCURATE
Display Sequence
1
Start Date
The current date.
End Date
Leave empty.
Meaning
Item's Description Isn't Accurate
Description
The item's description on the website isn't accurate.
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Click Save and Close.
You can't disable or change the End Date on predefined lookup codes that have an ORA_ prefix, such as ORA_NOT_ORDERED. Order Management needs these codes to maintain the integrity of the data model.
Collect Data
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Go to the Plan Inputs work area.
Don't use the Plan Inputs task that's available in the Setup and Maintenance work area. Use the Plan Inputs work area instead.
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In the Plan Inputs work area, click Tasks > Collect Planning Data.
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In the Collect Planning Data dialog, set your source system, then move reference entities to selected entities.
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Order Orchestration Reference Objects
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Click Submit.
For details, see Collect Planning Data for Order Management.
Test Your Set Up
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Go to the Order Management work area, then click Tasks > Sales Orders.
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Search for a sales order.
Attribute
Value
Status
Closed
You can only return a sales order that isn't open and that's closed, or an order line that Order Management has shipped but not closed.
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In the search results, in the Order column, click the sales order you must return.
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On the Order page, in the Order Lines area, select the order line you must return, then click Return Items.
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In the Return Items dialog, verify that you can set the value.
Attribute
Value
Return Reason
Item's Description Isn't Accurate