Manage Task Status Conditions

Order Management fulfills each fulfillment task one step at a time when it processes a sales order, and it uses a predefined set of sequential statuses to track the progress of each task. If the predefined status conditions don't meet your needs, you can create your own.

1. Go to the Setup and Maintenance work area, then go to the task:

   • Offering: Order Management
   • Functional Area: Orders
   • Task: Manage Task Status Conditions

2. On the Manage Task Status Conditions page, in the task list, click the task type that you must manage.

   For example, to manage the status conditions when Order Management processes a return, click the row that contains Return in the Type column.

3. In the Status Conditions list, modify or add new conditions as necessary.

   Attribute	Description
   Internal Status Value	Displays a status that Order Management receives from a fulfillment system through a fulfillment task. For details, see Create Your Own Task Type.
   Display Status Value	Specifies the value that Order Management displays. For example, assume your fulfillment system sends a status of Invoiced for a task, but your company uses Billed. You can set Display Status Value to Billed to display Billed throughout the Order Management work area.
   Mark as Complete	If this option contains a check mark, then Order Management considers the task to be done when it reaches the condition. For example, assume you click the Return row in the task list on the Manage Task Status Conditions page, then, in the Status Conditions area, you add a check mark to Mark as Complete for the Canceled status condition and for the Delivered status condition. In this example, Order Management considers the task to be done when the task reaches the Canceled status or the Delivered status.