Apply Hold on Large Volume of Sales Orders
Oracle Order Management Fusion Cloud provides the ability to apply hold on large volume of sales orders using a REST API.
You can use a REST API to request for applying order hold on multiple sales orders and get the status of the request that's submitted to apply order hold. For example, some of the details like bill-to customer, address, customer PO attachment, contacts, on the orders need to be verified by an order entry clerk or order manager before shipment. An administrative hold is applied on the orders by the order manager so they aren't shipped until the required details are verified.
Here's a typical application processing flow for the scenario:
- In this example, you have a list of Header IDs of the orders that you want to hold. You can use the GET service of Sales Orders for Order Hub resource to get the Header IDs of the order numbers that you want to hold. Alternatively, as described in the Submit Large Volume of Sales Order use case, you can also use filter criteria to apply hold on the orders.
- You send a request payload using Sales Order Action Requests REST API to apply order hold on the list of Header IDs.
- The response payload includes details of the batch process that's submitted to apply order hold on the Header IDs. As this is an offline process, so the immediate response is always shown as the “PRE_PROCESSING’.
- You can get the summarized status of the apply order hold request by calling the GET service of the Sales Order Action Requests REST API for the request.
- The GET service of the Sales Order Action Requests REST API for the request also provides the unique request identifiers that are spawned for each Header ID that you request to apply hold. You can get the status of hold application on the order and error or warning details if any for each order using the request identifier of each header ID.
In this example, there are three header IDs submitted to apply order hold. Two result in success and one in error.
Create One Sales Action Request
Use this resource URL format.
POST
curl -u username:password -X POST -H "Content-Type:application/vnd.oracle.adf.resourceitem+json" -d 'request payload' "https://servername/fscmRestApi/resources/version/salesOrderActionRequests"
Example Request
Here's an example of the request body in JSON format. You plan to apply hold on three sales orders with Header IDs 300100608313927, 300100608314069, and 300100608314211. Specify ActionCode: ORA_FOM_APPLY_ORDER_HOLD and HoldCode: ADMINISTRATIVE_HOLD to indicate that the sales order action request is to apply the ADMINISTRATIVE_HOLD hold on all the three orders. You can specify only one HoldCode in a request. You can also specify Comments if needed. The HeaderId attribute carries the unique identifier of the sales order for applying the order hold.
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"HoldCode": "ADMINISTRATIVE_HOLD",
"Comments": "Complete Administrative Check on the orders",
"requests": [
{
"HeaderId": 300100608313927
},
{
"HeaderId": 300100608314069
},
{
"HeaderId": 300100608314211
}
]
}
Example Response
- You can see one master request and three child action requests to apply hold on
three sales orders with Header IDs mentioned in the request payload. The master
ActionRequestId is 300100608320103. The master action request spawned three
child requests to handle processing of three individual Header IDs:
- ActionRequestId 300100608320106 for HeaderId 300100608313927
- ActionRequestId 300100608320107 for HeaderId 300100608314069
- ActionRequestId 300100608320108 for HeaderId 300100608314211
- The hold is applied on the orders through a batch process, hence the response
shows StatusCode as PRE_PROCESSING and ProcessStatus as IN_QUEUE as the batch
process is yet to start processing.
Note:
- TotalRecords: 3
- TotalFailed: 0
- TotalPassed: 0
Here's an example of the response body in JSON format.
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320103,
"ActionRequestTrackingId": 320703,
"CreatedBy": "SCMOPERATIONS",
"CreationDate": "2024-04-26T14:13:43.001+00:00",
"FulfillLineId": null,
"HeaderId": -1,
"LastUpdateDate": "2024-04-26T14:13:43.365+00:00",
"MassActionFlag": true,
"OutcomeCode": null,
"StatusCode": "PRE_PROCESSING",
"Action": null,
"ProcessId": 214235,
"TotalRecords": 3,
"TotalFailed": 0,
"TotalPassed": 0,
"ProcessStatus": "IN_QUEUE",
"FilterCriteria": null,
"Comments": "Complete Administrative Check on the orders",
"CancelReasonCode": null,
"HoldCode": "ADMINISTRATIVE_HOLD",
"ReleaseReasonCode": null,
"RequireReasonCodeFlag": null,
"requests": [
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320106,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608313927,
"MassActionFlag": false,
"OutcomeCode": null,
"StatusCode": "PRE_PROCESSING",
"SummaryMessageText": null,
"RequestStatus": "IN_QUEUE",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
},
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320107,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608314069,
"MassActionFlag": false,
"OutcomeCode": null,
"StatusCode": "PRE_PROCESSING",
"SummaryMessageText": null,
"RequestStatus": "IN_QUEUE",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
},
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320108,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608314211,
"MassActionFlag": false,
"OutcomeCode": null,
"StatusCode": "PRE_PROCESSING",
"SummaryMessageText": null,
"RequestStatus": "IN_QUEUE",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
}
],
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests",
"name": "requests",
"kind": "collection"
}
]
}
GET One Sales Order Action Request
Use this resource URL format.
GET
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/ActionRequestId"
For example:
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103"
Example Response
You can review the summarized status of the apply order hold request.
StatusCode indicates the status of the apply order hold request for all the Header IDs or orders. It can be COMPLETE, PRE_PROCESSING, or PROCESSING. Unless the StatusCode is COMPLETE, request is still being processed. Keep checking the status until the StatusCode is marked as COMPLETE. OutcomeCode indicates the outcome of the apply order hold request. It's set to SUCCESS, if hold is applied on all the orders successfully, otherwise it's set to ERROR. In this example, notice that StatusCode is COMPLETE and OutcomeCode is ERROR. This means the apply order hold request has been processed for all the orders, and hold is not applied on at least one order.
Note:
- TotalRecords: 3
- TotalFailed: 1
- TotalPassed: 2
ProcessStatus indicates the combined status of StatusCode and OutcomeCode. COMPLETED_WITH_ERRORS indicates that apply order hold request is processed for all the orders but there are errors.
Here's an example of the response body in JSON format.
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320103,
"ActionRequestTrackingId": 320703,
"CreatedBy": "SCMOPERATIONS",
"CreationDate": "2024-04-26T14:13:43.001+00:00",
"FulfillLineId": null,
"HeaderId": -1,
"LastUpdateDate": "2024-04-26T14:13:43.365+00:00",
"MassActionFlag": true,
"OutcomeCode": "ERROR",
"StatusCode": "COMPLETE",
"Action": "Apply Order Hold",
"ProcessId": 214235,
"TotalRecords": 3,
"TotalFailed": 1,
"TotalPassed": 2,
"ProcessStatus": "COMPLETED_WITH_ERRORS",
"FilterCriteria": null,
"Comments": "Complete Administrative Check on the orders",
"CancelReasonCode": null,
"HoldCode": "ADMINISTRATIVE_HOLD",
"ReleaseReasonCode": null,
"RequireReasonCodeFlag": null,
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests",
"name": "requests",
"kind": "collection"
}
]
}
GET All Requests
Use this resource URL format.
GET
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/ActionRequestId/child/requests"
For example:
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests"
Example Response
If your apply order hold request has completed with errors, then you can review the status of the apply order hold request for each order along with the error or warning details.
StatusCode indicates the status of the apply order hold request for each Header ID or order. It can be COMPLETE, PRE_PROCESSING, or PROCESSING. Unless the StatusCode is COMPLETE, request is still being processed for the order. Keep checking the status until the StatusCode is marked as COMPLETE. OutcomeCode indicates the outcome of the apply order hold request for each order. It's set to SUCCESS, if hold is applied on the order successfully, otherwise it's set to ERROR.
- You can see that for the HeaderId 300100608313927 and 300100608314211 associated with ActionRequestId 300100608320106 and 300100608320108 respectively, StatusCode = COMPLETE and OutcomeCode = SUCCESS, which means hold was applied successfully on these orders.
- For the HeaderId 300100608314069 associated with ActionRequestId 300100608320107, StatusCode = COMPLETE and OutcomeCode = ERROR. This means the request is completed but hold hasn't been applied on the order. You see that the SummaryMessageText = "You can't apply the ADMINISTRATIVE_HOLD hold because order management is currently processing the order line. (FOM-4515574) Details: Try again in a few minutes." This indicates that one of the order line is already being processed by an action, hence hold wasn't applied on the order. You can try again after sometime when the processing is completed on the line.
Here's an example of the response body in JSON format.
{
"items": [
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320106,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608313927,
"MassActionFlag": false,
"OutcomeCode": "SUCCESS",
"StatusCode": "COMPLETE",
"SummaryMessageText": null,
"RequestStatus": "COMPLETED",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320106/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
},
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320107,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608314069,
"MassActionFlag": false,
"OutcomeCode": "ERROR",
"StatusCode": "COMPLETE",
"SummaryMessageText": "You can't apply the ADMINISTRATIVE_HOLD hold because order management is currently processing the order line. (FOM-4515574) Details: Try again in a few minutes.",
"RequestStatus": "FAILED",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
},
{
"ActionCode": "ORA_FOM_APPLY_ORDER_HOLD",
"ActionRequestId": 300100608320108,
"ActionRequestTrackingId": 320703,
"FulfillLineId": null,
"HeaderId": 300100608314211,
"MassActionFlag": false,
"OutcomeCode": "SUCCESS",
"StatusCode": "COMPLETE",
"SummaryMessageText": null,
"RequestStatus": "COMPLETED",
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108",
"name": "requests",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
{
"rel": "canonical",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108",
"name": "requests",
"kind": "item"
},
{
"rel": "parent",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103",
"name": "salesOrderActionRequests",
"kind": "item"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/messageDetails",
"name": "messageDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/orderDetails",
"name": "orderDetails",
"kind": "collection"
},
{
"rel": "child",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320108/child/orderLineDetails",
"name": "orderLineDetails",
"kind": "collection"
}
]
}
],
"count": 3,
"hasMore": false,
"limit": 25,
"offset": 0,
"links": [
{
"rel": "self",
"href": "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests",
"name": "requests",
"kind": "collection"
}
]
}
GET Details of All Messages for an Action Request
Use this resource URL format.
GET
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/ActionRequestId/child/requests/ActionRequestId2/child/messageDetails"
For example:
curl -u username:password "https://servername/fscmRestApi/resources/version/salesOrderActionRequests/300100608320103/child/requests/300100608320107/child/messageDetails"
Example Response
If your apply order hold request for an order has completed with one or more errors, then you can get the details of all the errors logged for the order. You can see here that one message with MessageId 300100608320115 has been logged for the ActionRequestId 300100608320107 that contains Header ID 300100608314069. The MessageType indicates that the message is of type ERROR, MessageText contains the error message for the MessageId, LastUpdateDate shows when the error message was logged, EntityType ORDER indicates that the error message is logged on the order.
Here's an example of the response body in JSON format.
{
"items": [
{
"MessageId": 300100608320115,
"ActionRequestId": 300100608320107,
"MessageType": "ERROR",
"MessageText": "You can't apply the ADMINISTRATIVE_HOLD hold because order management is currently processing the order line. (FOM-4515574) Details: Try again in a few minutes.",
"LastUpdateDate": "2024-04-26T14:14:00.007+00:00",
"EntityType": "ORDER",
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