Troubleshoot Your Supply Chain Orchestration Flows
Troubleshoot problems that happen with supply orders in your fulfillment flow.
Troubles often happen because there's a problem in the setup for the application that requests supply. Learn how to identify the problem, then fix the setup that causes the trouble.
Use the Supply Orchestration work area as a starting point to get details about your supply request or supply order.
Trouble |
Description |
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Supply Chain Orchestration receives a supply request but doesn't create a supply order. |
Go to the Manage Supply Request Exceptions page. Search for your supply request, then examine the error message. |
Supply Chain Orchestration creates the supply order but not the supply document. |
Go to the Manage Supply Lines page. Search for your supply order, then examine the error message. |
For details, see Manage Your Supply Process.
Problems in Back to Back Flows
Problems in Supply Chain Orchestration
Supply Chain Orchestration failed to create the supply order.
Trouble |
Shoot |
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A preparer isn't specified. |
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The supply request remains on hold. Its possible that Global Order Promising didn't make a recommendation because the Need By date happens within the date range that the time fence specifies. Global Order Promising examines the Infinite Availability Fence Definition attribute and assumes that supply is infinitely available, so it doesn't make a recommendation. |
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Orchestration fails in some other way.
Trouble |
Shoot |
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Supply Chain Orchestration fails to create a reservation because the reservation quantity is greater than the available to reserve quantity. |
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Problems in Procurement
Procurement fails to create a purchase request.
Trouble |
Shoot |
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The carrier, mode of transport, and service levels aren't set up correctly. |
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A blanket purchase agreement isn't set up. Procurement typically uses a blanket purchase agreement to automatically create a purchase agreement for the item that the supply order references. |
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I successfully set up a blanket purchase agreement, there's no error message, but the flow fails to create a purchase order. |
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The Requested Date on the order line happens before the current date. |
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Problems in Back to Back Flows and Plan to Produce Flows
Problems in Supply Chain Orchestration
Trouble |
Shoot |
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Supply Chain Orchestration fails to create the supply order because a default buyer isn't assigned to the item. |
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Supply Chain Orchestration sends a supply request to Manufacturing, but Manufacturing fails to create a work order for it. A work definition isn't set up or a work definition version isn't set up for the date and item that the order line references. |
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Problems in Procurement
Procurement does its own validation. If validation in Procurement fails, then Procurement can't create a purchase request. It sends an error to Supply Chain Orchestration, and Supply Chain Orchestration displays the error on the Manage Supply Lines page. You can troubleshoot the error, then use the Manage Supply Lines page to resubmit the supply order.
Trouble |
Shoot |
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List Price is empty. |
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Charge account is empty or isn't set up. |
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The Requested Date on the order line happens before the current date. |
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Problems with Configure to Order
Trouble |
Shoot |
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I encounter one of these troubles.
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Use the solutions described in the back-to-back and plan-to-produce sections in this topic. |
The sales order remains in Draft status even after you submit it. The flow fails to create the configured item. |
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For more details, see Troubleshoot Problems with Configure-to-Order.
Problems with Contract Manufacturing and Min-Max Planning
Contract Manufacturing
Trouble |
Shoot |
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Supply Chain Orchestration fails to create the supply order because there's a problem with the supplier. |
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Supply Chain Orchestration fails to create the supply order because there's a problem with the service item. |
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Manufacturing fails to create a work order because a work definition isn't set up. Procurement fails to create a purchase request because.
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Supply Chain Orchestration models each contract manufacturer as an inventory organization, so make sure you set up charge accounts for the contract manufacturing organization. Make sure you add a list price to the service item for the contract manufacturing organization. For details, use the solutions described in the back-to-back and plan-to-produce sections in this topic. |
Purchasing fails to create a purchase order, but no error displays. |
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Min-Max Planning
Trouble |
Shoot |
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The supply request doesn't exist in Supply Chain Orchestration, and the Manage Supply Request Exceptions page doesn't list the supply request. This error might happen because the Print Min-Max Planning report doesn't recommend a reorder quantity. |
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Supply Chain Orchestration fails to create a supply order, but no error displays. |
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Purchasing fails to create the purchase request because the Requested Date happens before the current date. |
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Purchasing fails to create the purchase order but there's no error. |
Try the solution that describes how to set up a blanket purchasing agreement in the back-to-back section of this topic. |
I encounter one of these troubles.
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Try the solutions described in the back-to-back and plan-to-produce sections in this topic. |
Problems with Internal Material Transfers
Trouble |
Shoot |
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The supply request doesn't exist in Supply Chain Orchestration, and the Manage Supply Request Exceptions page doesn't list the supply request. Its possible that there's a problem in the data you imported through the Supply Request web service or file-based data import. |
For details, see Overview of Importing Orders Into Order Management. |
I import through file-based data import. The import fails to create a supply order but I don't encounter any errors. |
Make sure you run the Import Sales Orders scheduled process. |
I use the Create Supply Request page to create a request, but Supply Chain Orchestration can't find a source that it can use to supply the request. |
For details, see Create a Plan.
For items where you haven't set up a plan, set up interorganization parameters. For details, see Enable Interorganization Transfers. Use the Create Supply Request page to resubmit the supply request. For more details, see Internal Material Transfer Setup Tasks. |
My flow fails to create a transfer order. |
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Problems with Outside Processing
Problems in Procurement
Procurement fails to create a purchase request.
Trouble |
Shoot |
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The charge account isn't set up or its not set up correctly. |
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The preparer is missing because the manufacturing user who submitted the purchase request isn't associated with a valid person Id. |
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Other set ups are missing, such as.
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Use the solutions described in the back-to-back and plan-to-produce sections in this topic. |
Other Problems with Outside Processing
Trouble |
Shoot |
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Procurement fails to create a purchase order but there's no error. The outside processing flow doesn't require you to set up an blanket purchase agreement or approved supplier list, but you can set them up to automate the flow. |
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I encounter a Outside processing doesn't require you to create a shipment line, but you can set it up to meet your needs. |
Create a shipment request.
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Manufacturing fails to create the shipment line because the item isn't shippable. |
Make the item shippable.
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Other Problems
Trouble |
Shoot |
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Chain fails to create the supply order because the SOA (Service Oriented Architecture) server is down. |
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Supply Chain Orchestration fails to create the supply document because the service that communicates with your downstream fulfillment system is down. Supply Chain Orchestration creates the supply document from a sales order, transfer order, or work order. It can't do this if it can't communicate with Manufacturing, Purchasing, or Inventory. |
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