Claim Statuses
Here you'll learn about claim statuses.
Use claim statuses to monitor your claims. Each status indicates the progress of the claim from creation to settlement.
Status |
What happens with the claim |
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Open |
The claim is in the open status when:
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Approval Pending |
Claim research is complete, with the corresponding claim reason applied. The claim analyst has submitted the claim for approval, but isn't yet approved.
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Approval Rejected |
Claim is rejected internally by the claim analyst.
|
Settlement Pending |
Claim has been approved and submitted, and is pending settlement.
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Settled |
The Settle Customer Claims process completes successfully, and the claim is updated with settlement details in the Confirmation tab.
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Canceled |
When the claim investigation is unapplied from the receipt in Receivables or the receipt is reversed, claims get canceled. This action is irreversible. |
Netting in Progress |
This status is used in either of the following scenarios:
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Update in Progress | When you initiate the mass settlement or the mass update process, the application automatically initiates a concurrent process, and the status of the claim changes to Update in progress. Once the concurrent process is complete:
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