How You Manage and Resolve Exceptions

To manage production exceptions in the unified interface, select Production Supervision from the Tasks menu in the Work Execution work area. Click the Exceptions tab.

The Exceptions page, by default, shows open exceptions for the selected work center. You can change the work center from near the top of the page to any other work center that you manage. You can also select All Work Centers to see exceptions from all the work centers that you manage.

Use the Exceptions page to perform the following actions on production exceptions:

• Search, view, and edit open production exceptions for your work center.
• Create new exceptions and close existing exceptions after evaluating the issues.
• Add multiple work order operations to an exception to accurately record the impact of an issue.
• View exceptions in the list of work order page and detail pages to quickly learn about the current issues faced by operators.

Search and Sort Exceptions

You can search for exceptions using attributes, such as the exception number, material name, or resource name. Use the Status filter to look for open or closed exceptions.

Use Sort By to change the sort order of exceptions based on severity, date reported, exception type, or exception numbers.

View Exception Details and Perform Actions

Click the View icon against an exception row to view the exception details. The exception details, such as affected operations and related attachments are displayed.

To reschedule an affected operation from the exception details page, click Reschedule for the operation row.

For material exceptions, you can substitute or reserve material. Select Substitute or Reserve for the affected operation row.

For resource exceptions, you can request maintenance from the exception details page. Click Request Maintenance and select the Asset Number for the resource instance in Maintenance Cloud. To create a maintenance work order, you must already have your resource instances mapped to asset numbers in Oracle Maintenance. Provide the necessary details and click Submit to create a new maintenance work order.

To select and add more affected operations to the exception, click Add Operation on the exception details page.

To close the exception, click Close Exception. To individually close an affected operation, select one or more affected operations and click Close Operation Exception.

To update the work order status, select one or more affected operations and click Update Work Order Status.

To edit an exception, click Edit. You can edit details, such as the description, severity, status, downtime, expected resolution date, and attachments. Click Update to finish editing the exception.