1. Using Manufacturing
  2. Overview of the Work Definition Work Area (Redwood)

Overview of the Work Definition Work Area (Redwood)

You can use the new Work Definition landing page for an overview of work definitions and highlighted work that needs attention, so you can take actions on them using an end-to-end Redwood user experience.

The Redwood Work Definition landing page is enabled by profile option Redwood Work Definition Landing Page Enabled (code ORA_WIS_WORK_DEFINITION_LANDING_PAGE_REDWOOD_ENABLED).

  • Tasks with manufacturing plant context: View the work definition landing page for the default organization associated with the user. Take actions in the context of this organization. Select another organization to access its work definitions and actions as enabled by the user's organization access.
  • Key performance indicators on work definition readiness: View the current summary of work definitions created or updated in the past 30 days or pending changes in the next 30 days.
  • Direct search for a work definition: Search for a specific work definition based on keywords to quickly navigate to the work definition page for viewing or editing.
  • Quick navigation to actions related to work definitions and plant setups: Navigate to commonly used actions and all actions available in the work definition work area. Pin additional actions to move them to the top of the list of all actions.

Create KPI and Visualization to Add to Landing Page

You can define OTBI-based KPI and visualization using the Visualization Configurations tool. You must first create an analysis in OTBI. To create a KPI for the OTBI analysis, specify metric card as the visualization type. To create a visualization, specify bar chart, pie chart, tabular chart, etc. as the visualization type. The Visualization Configurations tool can be accessed using the following URL:

https://<servername>/fscmUI/redwood/cx-analytics/application/container/dvconfig.

You require the following privileges:

  • View Service Manager Dashboard (SVC_VIEW_SERVICE_MANAGER_DASHBOARD_PRIV)
  • View Service Representative Dashboard (SVC_VIEW_SERVICE_REPRESENTATIVE_DASHBOARD_PRIV)

Configure Work Definition Landing Page

You can’t remove seeded KPIs in Edit Page Layout. However, you can configure them (hide, show, reorder) in Visual Builder Studio in Advanced mode. After creating OTBI-based KPI and visualization using the Visualization Configurations tool, you can add these to the Work Definition landing page. You can also enable guided journey, which can be set up to guide the users to tasks that include AI Agent support.

You require the following privileges:

  • Manage Work Definition Work Area (WIS_MANAGE_WORK_DEFINITION_WORK_AREA_PRIV)
  • Configure OTBI Reports on Landing Page (WIS_CONFIGURE_OTBI_REPORTS_LANDING_PAGE_PRIV)
  • Use REST Service - Guided Journeys Read Only (ORA_PER_REST_SERVICE_ACCESS_GUIDED_JOURNEYS_RO)
  • Use REST Service - Guided Journey Responses (ORA_PER_REST_SERVICE_ACCESS_GUIDED_JOURNEY_RESPONSES)
  • Manage Guided Journeys (ORA_PER_MANAGE_GUIDED_JOURNEYS)