Preview Work
The work order preview provides a general overview of the work order and the work order's work scope for an asset. On the My Maintenance Work page, click Preview Work under the Actions menu for the work order row that you wish to preview.
The work order preview includes the following:
- Work order header details, including the work order description, asset, and warranty repair indications.
- Work order scope of work details, including the maintenance program and work definition.
- Work order notes and attachments.
- List of operations and required transactions.
- Asset details, including the asset description and serial number.
- Document References in case the work order was created by an outside process. For example, a work request from the help desk, or an IoT incident reported from Oracle Asset Monitoring.
- Supplier warranty contracts if defined for the asset or for any assets in the asset's physical hierarchy.
If the work order maintains or repairs multiple assets, you can view the common work order information, as well as information unique to the work order and asset combination. The following table includes details of the various page sections:
| Page Section | Context |
|---|---|
| Page header | The work order details are common across assets. However, the asset number is passed from the selected work order row to set the context. |
| Overview | The work order overview is common across assets. |
| Notes and Attachments |
The notes are uniquely captured by the combination of work order and asset in the Preview, Report Work, and Complete Work pages:
Attachments that are pre-defined for the work order are also displayed below the notes. These are common across all assets in a work order. You cannot add or edit existing work order attachments. |
| Operations | The list of operations is common across assets. However, indications of required transactions are asset specific. |
| Asset Details | The asset details are unique to the repair of the asset. |
| Document References | The document references are common across assets. |
| Supplier Warranty Contracts | The list of contracts is unique to the repair of the asset. |
Generate Repair Suggestion
You can use AI Assist to generate a repair suggestion, using the work order description as a problem statement. AI Assist looks for information from past work orders on similar assets of the same associated item and suggests repair strategies for you to get started. Click Generate Repair Suggestion to generate the repair suggestion.
The Generate Repair Suggestion drawer opens up where you can interact with the AI assistant to generate a repair suggestion. The work order description is used as the default problem statement. You can optionally modify the problem statement and click AI Assist. AI Assist looks for information from past work orders that match your problem statement for similar assets of the same associated item. It then suggests repair strategies for you to get started.
You can review the sources of the repair suggestion, as the referenced work order numbers are included in the suggestion. The repair suggestion typically includes a summary of the work performed, including the failures, causes, resolutions, parts, and operations. If you like a suggestion, you can review it and save it as a note. If not, you can always update the problem statement to generate a new repair suggestion. You can also edit the current suggestion and save it as a note. Click Save as Note to save the repair suggestion.