Overview of Supplier Warranty

Oracle Fusion Cloud Maintenance provides an integrated Asset Supplier Warranty solution for Enterprise Assets, allowing you to track warranty for an asset throughout its service lifetime, from purchase until disposal.

Note: Supplier warranty can only be tracked for assets that are based on items defined as full life cycle, maintainable, serial controlled and purchasable from suppliers.

The warranty can then be considered during work order execution for an asset, providing you the ability to make timely repair decisions that may result in a warranty claim for the reimbursement of expenses or replacement of a component. Warranty is expected to naturally expire over time for an asset.

Asset warranty is typically used to seek reimbursement for the cost of repairing the top-level asset in a complex assembly, such as a truck, forklift, or assembly line. This includes the material and resources that are used in a maintenance repair work order. After the warranty period of an asset expires, individual piece part warranty would be used to track the replacement of components that are covered by purchase warranty agreements. Individual piece part warranty is not currently covered by this solution.

Here’s the list of flows in the Supplier Warranty Solution:

• Manage condition event codes (optional)
• Manage items in Product Information Management (optional)
• Manage standard operations (optional)
• Manage provider labor rates using REST API (optional)
• Manage provider standard repairs using REST API (optional)
• Manage work definitions (optional)
• Manage Cost Accounting
• Manage warranty coverages
• Manage warranty contracts
• Purchase, receipt, and creation of an asset based on an item
• Manage maintenance work order execution
• Create supplier warranty entitlements and claims using a scheduled process
• Manage supplier warranty entitlements and claims

To access these flows you must have the Manage Supplier Warranty Duty privilege assigned to your job role or the View Supplier Warranty Duty privilege for view only access:

• Manage Supplier Warranty Duty (ORA_MNT_MANAGE_SUPPLIER_WARRANTY_DUTY_CRM)
• View Supplier Warranty Duty (ORA_MNT_VIEW_SUPPLIER_WARRANTY_DUTY)

Note: This solution isn't intended for Customer Assets that are sold as part of the Sales Order process, or for Assets that are maintained using the Depot Repair, Field Service, or Service Logistics processes. Extending warranty for services is typically covered by the Oracle Subscription Management offering.