1. Using Quality Management
  2. Set Up for Problem Report Creation When Inspection Fails

Set Up for Problem Report Creation When Inspection Fails

You can use the predefined problem report types to autocreate nonconformance problem report instead of quality issues when inspections fail.

You can create problem reports of the predefined types in place of a quality issue, when nonconformity is reported during the inspection process and a rule is configured to create a quality issue. A problem report is automatically created when the rule is triggered from the inspection. The problem report is automatically associated with the inspection and other related objects such as assets, inventory, resources, work-in-process products, and receipts.

Note:
  • You must set the profile option value for 'ORA_ ENQ_INSP_CREATE _PR' to Yes to enable the option to create a problem report in place of a quality issue when there’s a failure or nonconformance in inspection.
  • The mapping of the priority for 'HIGH', 'MEDIUM' and 'LOW' lookup codes is already configured. If there are any configured lookup values added on Inspection for severity, you must add the same to the EGO_CHANGE_PRIORITIES lookup type.
  • When the problem report is created from the inspection and the severity is "ORA_CRITICAL", you must add the value ‘CRITICAL’ to the EGO_CHANGE_PRIORITIES lookup type, for the problem report to show the correct priority.
  • The profile option value is by default set to No.
The following nonconformance problem report types are supported:
  • Nonconformance - Inventory
  • Nonconformance - Resource
  • Nonconformance - Receiving
  • Nonconformance - Work in Process
  • Nonconformance - Assets

You can also create these problem report types directly from the Quality Management work area outside the inspection workflow and configure the attributes Source, Supplier, Customer, and Manufacturer for visibility on the predefined types.

Points to Consider
  • The problem report creation from the inspection would require the problem report number to be configured as autosequence generated.
  • The severity in a quality issue is mapped to the priority in a problem report. If there are any configured options for severity, remember to add the same as an option in priority too.

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