Enable the My Maintenance Work Page

Oracle Fusion Cloud Maintenance lets you execute work orders in the Maintenance Dispatch List and My Maintenance Work pages.

In general, work orders can only be executed after they are created, edited, and released for work execution. Both the Maintenance Dispatch List and My Maintenance Work pages provide slightly different capabilities. Analyze your business processes carefully before choosing the page you plan to use for work order reporting and completion. Additional details, including a comparison of functionality, is covered in the Execute My Maintenance Work chapter of the Using Maintenance guide.

The My Maintenance Work page can be enabled for all maintenance organizations, thereby turning off the Maintenance Dispatch list. Or you can enable it for only selected organizations, while retaining access to the Dispatch list for the remaining maintenance organizations.

Here is a comparison of different user experiences and enablement options:

Review Maintenance Dispatch List	My Maintenance Work	Dependencies	User Experience
Enabled	Neither the Redwood page profile, nor the Opt-in for selected organizations, is enabled.	None	The Review Maintenance Dispatch List task is accessible from the existing Maintenance Management landing page for the context organization.
Enabled	Neither the Redwood page profile, nor the Opt-in for selected organizations, is enabled.	Redwood landing page for Maintenance Management is enabled via profile.	The Dispatch List task (updated name) is accessible from the Redwood Maintenance Management landing page for the context organization.
Disabled by setting the My Maintenance Work profile.	Page is enabled by the profile for all organizations. Do not set the Opt-in for selected organizations.	None.	The Review Maintenance Dispatch List task is not accessible from the existing Maintenance Management landing page for the context organization. The My Maintenance Work task is accessible from the Supply Chain execution area and from the existing Maintenance Management landing page.
Disabled by setting the My Maintenance Work profile.	Page is enabled by the profile for all organizations. Do not set the Opt-in for selected organizations.	Redwood landing page for Maintenance Management is enabled via profile.	The Dispatch List task is not accessible from the Redwood Maintenance Management landing page. The My Maintenance Work task is accessible from the Supply Chain execution area and from the Redwood Maintenance Management landing page.
Page is still enabled after Opt-in, but not accessible.	Page is enabled by the Opt-in only for selected organizations. Do not set the My Maintenance Work profile.	Redwood landing page for Maintenance Management is not enabled via profile. Individual organizations must be enabled for the technician workbench. Note: This is the not the recommended approach when to enable the My Maintenance Work page by individual organizations. You must enable the Redwood Landing page as well via profile, as described below.	The Review Maintenance Dispatch List task is not accessible from the existing Maintenance Management landing page for the context organization. The My Maintenance Work task is accessible from the Supply Chain execution area and from the existing Maintenance Management landing page.
Page is still enabled after Opt-in, but only for certain organizations.	Page is enabled by the Opt-in only for selected organizations. Do not set the My Maintenance Work profile.	Redwood landing page for Maintenance Management is enabled via profile. Individual organizations must be enabled for the technician workbench.	The My Maintenance Work task is accessible from the Supply Chain execution area. Clicking from here from navigation you to the My Maintenance Work page. The My Maintenance Work page is accessible from the Supply Chain execution area and from the Redwood Maintenance Management landing page. Based on the contextual organizations, the My Maintenance Work page or the Dispatch Page will be rendered. This allows your existing organizations to be managed in either page.

Here are some important tips and considerations:

Care should be taken when deciding how you enable the My Maintenance Work page. If you choose an organization-by-organization approach, then as you can't switch methods to all organizations later. You need to continue to enable new organizations one at the time. Additionally, you must not attempt to manage work orders in an organization using both workbenches. If an organization is enabled for the My Maintenance Work page, then you must report work only using this page.
There are additional opt-ins listed below that require the My Maintenance Work page to be enabled only by profile for all organizations, not organization-by-organization using the Opt-in. These additional Opt-ins are:
- Allow repair of one or more assets for an item
- Allow completion of an asset to an inventory location
Existing work orders that aren't completed, which are in Unreleased, Released or On-hold statuses must be systematically enabled for use in the My Maintenance Workbench by running a scheduled process. Else, you may encounter issues viewing, editing, and completing the work orders. Additional details are covered below.
It's recommended to always enable new functionality in a test instance, verifying new profile values and opt-in functionality prior to setting them in your production instance. Additionally:
- If you create item-based work orders in a test instance, then you can only revert the opt-ins if you do a refresh of the test instance from the production system.
- If you create item-based work orders in a production instance, then you will not be able to revert the opt-in for the repair of one or more assets for an item.
- If the opt-in can’t be reverted, then you must not update the profile option to switch from the My Maintenance Work page to the previous Dispatch List page, nor enable the Opt-in for enabling the My Maintenance Work page by organization.
- Enabling the profile option or Opt-in disables the Issue and Return Materials from the Inventory task flow. However, Issue and Return functionality is available on My Maintenance Work page for each work order as part of the reporting.

Here are the settings required to enable the My Maintenance Work page:

Settings	Details	Description
Profile option	`ORA_MNT_DISPATCH_LIST_REDWOOD_ENABLED` Or use the Opt-in below.	Set to Yes to enable the My Maintenance Work page for all organizations.
Opt-in	Opt-in “Redwood: Enable My Maintenance Work by Organization”. Or use the profile listed above.	Enables the My Maintenance Work page only for selected organizations.
Inventory Organization settings	Field entitled “Allow maintenance technicians to access work orders in this organization” is only visible if the Opt-in above is enabled.	Set the field to Yes (checkbox enabled) for each applicable organization if the Opt-in above is enabled.
Redwood Landing Page	`ORA_MNT_EXECUTION_LANDING_PAGE_REDWOOD_ENABLED`	You can optionally enable this page if you set the profile. You must enable this page if the Opt-in above is enabled.
Privileges	Review Maintenance Dispatch List `MNT_REVIEW_MAINTENANCE_DISPATCH_LIST_PRIV`	Users need this privilege to use the My Maintenance Work page.
Access to Maintenance Organizations	Ensure that users have security access to all the maintenance organizations that they need to report maintenance.
Access to Oracle Search Extension Framework	Set the Enable/Disable Search Ext Framework `ORA_FND_SEARCH_EXT_ENABLED` profile option to Yes. Ensure that you have the Manage Scheduled Job Definition `FND_MANAGE_SCHEDULED_JOB_DEFINITION_PRIV` privilege to run scheduled processes. Scheduled Process: o Job Name: ESS job to create index definition and perform initial ingest to OSCS o Index Name to Reingest: `fa-alm-work-order-asset`	After you enable the profile option, enable the Oracle Search Extension Framework to create indexes, ingest predefined indexes, and manage search capabilities. Submit the scheduled process to create the index definition and perform initial ingest to the OSCS process for creating indexes and ingesting predefined indexes. If you don't specify any index names when submitting the process, it runs for all the predefined indexes.
Enable current work orders for the workbench	Existing work orders that are in Unreleased, Released or On-hold status, must be enabled for use in the My Maintenance Workbench by running the scheduled process listed below: Scheduled Process: Job Name: Process Pending and in-Error Genealogy and Installed Base Transactions o Resubmit Option: Data Upgrade to My Maintenance Work Execution If this process is not run, you may encounter issues viewing, editing, and completing the work orders. You should not attempt to manage work orders in an organization using both workbenches. If an organization is enabled for the My Maintenance Work page, then you must report work only using this page.	Submit the scheduled process to enable open work orders in the My Maintenance Work page. Additionally, if work orders are moved from Completed to Released status, you will need to run the process again.
Work Order Updates	You can create and update work orders using the Manage Maintenance Work Orders page, the Maintenance Supervision workbench in the Maintenance Management work area, through REST APIs, from maintenance programs, or File-Based Data Import (FBDI). Run this scheduled process to update the index with the latest transactions: Program Name to Run Bulk Ingest: ESS job to run Bulk ingest to OSCS Index Name to Reingest: `MNT_WO_BULK_INGEST`	Not all modes of work order creation trigger the near real-time ingest of the index. Therefore, you need to update the index by running a separate scheduled process. This scheduled process doesn't clear the index, but only updates the existing index with the changes from these transactions. We recommend that you ingest these updates at least once a day, or as often as your business requires, to keep the index current.
Enable Opt-ins (Optional)	You can optionally enable these opt-ins only after you set the profile option to switch for the My Maintenance Work page or you have enabled the opt-in for the page by organization: Allow repair of one or more assets for an item Allow completion of an asset to an inventory location	If you enable the Allow repair of one or more assets for an item opt-in, you can select an item as the context of the work order instead of a single asset. After a work order header is created, you can navigate to the Assets tab to define one or more assets to be repaired. After release, you can execute each work order by asset using the My Maintenance Work page. If you enable the Allow completion of an asset to an inventory location opt-in, for an asset or item-based work order, you can issue and return an asset to a completion sub-inventory location. This location can be for serviceable or rejection (MRB) asset tracking.