Terminology for Service Logistics

These terms are used throughout the Oracle Service Logistics playbook.

Term	Definition
Service Activity Code	Drives much of the processing in Service Logistics include parts ordering, Oracle Field Service Cloud debrief/charges, depot-repair charges, and subscription coverage. Because there are no predefined codes, they must be designed by the implementation team.
Business Process	All Service Activity Codes must be assigned to a business process. Business processes are predefined and can't be created by customers. Predefined values are Customer Support, Parts Exchange, Depot Repair, Depot Repair Logistics, and Field Service.
Billing Type	Assigned to Service Activity Codes and to items used for service parts and other types of items such as Labor, Expenses and Fixed Charges. Oracle predefines values, such as parts, labor, and expenses. Customers can create more values, for example, batteries and travel labor. Billing types are tied to predefined billing categories (Material, Labor, Expenses, Fixed Charges). Customer can't create Billing Categories.
Part Requirement	Header and lines. One of the two objects in Service Logistics. It captures parts needed for service requests and work orders (either Oracle Fusion Cloud or third party). Sales Order, Transfer Orders, and Inventory Reservations then can fulfill and bill for these part requirements.
Debrief	Transactions that record the parts, labor, and expenses used by field service or depot repair when fulfilling work orders. Charges are automatically calculated when debrief transactions are created. Debrief and charges transactions are stored in the other main object in Service Logistics in a header (line structure).
Charges	Transactions that record how much the customer should be charged for the depot-repair, field-service, or parts-only service provided. They're generated from debrief transactions and parts requirements. The customer can also enter them manually on the Service Logistics pages.
Oracle Field Service Cloud	Part of the Oracle Fusion Cloud Applications Suite. Service Logistics provides integrations between Oracle Field Service Cloud and Oracle Fusion Cloud SCM.