Overview of Product Recall Management

Product Recall Management is an end-to-end integrated solution that enables you to capture product recalls from different sources.

The Product Recall Management application is a fully integrated solution designed to streamline the inbound recall process by enabling organizations to efficiently track and manage product recalls. It allows users to capture recall notifications from manufacturers, trace affected products within their facilities, and implement appropriate containment measures such as quarantine and disposal. By providing a structured and traceable recall process, the application enhances consumer safety and supports regulatory compliance.

This application specifically focuses on inbound recall management, meaning it handles recalls initiated by manufacturers for products deemed unsafe. It facilitates the capture of recall notices and supports the execution of necessary containment actions to prevent further distribution, use, or harm.

Note: This application does not currently support outbound recall management, which refers to recalls initiated by your organization for products you manufacture and later identify as defective, noncompliant, or unsafe.

Product Recalls

A product recall is a process initiated by a company or regulatory authority to remove a defective, unsafe, or non-compliant product from the market. Recalls are typically issued when a product poses a risk to consumer health, safety, or legal compliance due to design flaws, manufacturing defects, contamination, labeling errors, or similar issues.

With increasingly complex and evolving regulatory compliance requirements, organizations must adopt effective recall management strategies and practices. A well-managed recall minimizes disruption, protects consumers, and helps safeguard a company’s reputation.

Overview of Recall to Disposition Process

Here's what you can do in the Product Recall Management application:

Capture recall notices from various sources, including regulatory authorities, manufacturers, distributors, and third-party aggregators.
Identify and resolve duplicate recall notices.
Locate recalled parts using on-hand inventory balances and historical purchase records, and restrict consumption of affected stock.
Assign tasks and allocate resources to quarantine and take disposition actions on the affected goods, while notifying the appropriate stakeholders.
Monitor task progress and close the recall notice upon completion of all required actions.

This graphic illustrates the Product Recall Management process flow: