Item Service Attributes

Attribute Group	Attribute Name	Description
Asset	Enable Asset Tracking	Indicate whether the item is tracked as an asset in installed base: Not tracked Customer Asset Full Lifecycle
	Enable Asset Maintenance	Indicate whether asset maintenance is enabled for an item.
	Create Fixed Asset	Indicate when the item is asset capitalized. Options are: At Invoice At Receipt
	Enable Genealogy Tracking	Indicate that the item is enabled for genealogy tracking. Product genealogy provides complete transaction tracking from raw materials through production and shipment for a product instance. It also provides the structure history of a product instance for source and where-used tracing.
	Asset Class	Indicates the asset class an item belongs to: Equipment Software
	Default Repair Transaction	Set the default repair transaction codes that are used in the warranty coverage, warranty contracts, work order resources, and material transactions of an asset item as a part of supplier warranty. Before setting this code, define the repair transaction codes of type Transaction Code (TXN_CODE) in the Manage Condition Event Codes task in the Setup and Maintenance work area.
Service	Enable for Customer Self Service	Indicates whether the item is eligible for customer self-service. The digital customer self-service applications use this option to determine the product items that are displayed to customer self-service users. For example, when the customer is creating a service request, they are shown a product selector dialog box. If Enable for Customer Self Service is enabled for the item, then the customer can see this item in the product selector dialog box.
	Service Request	Select if you can create a service request for the item. The available choices are: Enabled: You can create a service request for the item. Disabled: Service requests are disabled for the item. Inactive: Service requests are inactive for the item.
	Enable Defect Tracking	Indicates if defects of this item can be tracked.
	Enable IOT	Indicates whether the asset item is enabled for IoT.
	Enable Contract Coverage	Indicate whether the item is eligible to be covered by a service contract. Items eligible for contract coverage must also be defined as Track. When you enable this option, you can order service for this item.
	Enable Provisioning	Indicates whether the item is eligible for electronic fulfillment by the service fulfillment manager. Additional setup is required in the service fulfillment manager.
	Replacement Type	Options are: Field Customer
Service Contracts	Service Duration Type	Options are: Fixed Open Ended Variable
	Duration	If the Service Duration Type is Fixed or Open Ended, then you can specify the Duration. Enter a positive number to indicate the service duration. Duration and Duration Period are required for warranty and service contract item types only. The number you enter, along with the duration period, provide defaults when you order the service. You can select any period or unit of measure if it’s associated with the Time unit of measure class.
	Duration Period	Indicates the service duration period. Duration and Duration Period are required for warranty and service contract item types only.
	Service Start Type	Options are: Milestone Expiration Enterable
	Service Start Delay	A positive number indicating how many days after shipment the warranty should start.
	Standard Coverage	Relevant coverage associated with this item only if the Sales Product type is Included Warranty. The coverage template is created in Oracle Contract Management Cloud with the appropriate entitlement type.
	Allow Suspend	Identifies if the product can be suspended
	Allow Terminate	Identifies if the product can be terminated
	Requires Fulfillment Location	Service requires the capture of a fulfillment location at order time.
	Requires item association	Item must be associated with another item at order time (example, an extended warranty must be applied to a covered product).
Service Logistics	Billing Type	Indicates user definable and tagged with one of these Billing Category Codes: Material (M) Labor (L) Expense (E) Consumable (C) Billing Types are used in contracts to define discount percents.
	Enable Service Billing	If set to Yes, enables Billing Type.
	Recovered Part Disposition	This attribute is reserved for future use. Currently all three disposition types cause the part to be transacted into the technician's default or designated subinventory. In the future, this field will control the process for returning defective or unused parts to a warehouse consolidation point. Slow return Fast return No Return
	Parts Sourcing	Indicates from where the field service parts are sourced. This attribute is a part of the Service Logistics attribute group. Select any of the following: Buy Only: Service parts will always be bought. Inventory then buy: Service parts will be first sourced from the inventory and if it's not available, will be bought. Inventory Only: Service parts will always be sourced from the inventory.