Complete Work
Use the Complete Work page to complete a work order. The page helps you verify the progress of required reporting and submit a work order for completion.
You can complete a work order from the My Maintenance Work page. Use the Actions menu for the work order row to complete the work order. You can also complete the work order from the Report Work or Preview Work Order pages.
Work Summary
Use the Work Summary section to optionally record a short narrative of the work that was performed on the asset. You can use the summary to outline the purpose of the work order, conditions observed, actions taken to resolve the issue or complete the planned service. Once finalized, the summary is saved as a special type of note that can be viewed on the Complete Work page or the Preview Work page.
Click Add Notes to create a work summary. You have the following options to define a work summary:
- You can manually compose the narrative text and save it.
- You can click the AI Assist button to automatically summarize your work order based on the work order description, operations performed, materials used, and any reported failure, cause, and resolution codes. You can then save the summary.
- You can use AI Assist to generate the summary, review and manually edit the generated summary, and then save it.
Enable the AI Assist Capability
The AI Assist capability is optional and is available only for the English language. You need to enable the option for use in the work summary.
To enable the AI Assist button for the work summary on the Complete Work Order page:
- Click the Settings and Actions menu for the page. You can click your user image or name in the global header to open the Settings and Actions menu.
- Select Edit Page in Visual Builder Studio.Note: To view the Edit Page in Visual Builder option in the Settings and Actions menu, the user must have a role that includes the View Administration Link privilege (FND_VIEW_ADMIN_LINK_PRIV).
- Set the enableAIAssist attribute to true and Publish the change.
The AI Assist button should now appear for the Work Summary field.
Return to Inventory
A Return to Inventory section appears below the Work Summary if the work order is enabled for the completion of assets to inventory. In this section, you must define the completion sub-inventory location, and if locator controlled, a return locator. Additionally, if an asset is not repairable, you can return to an unserviceable or Material Review Board (MRB) sub-inventory location.
If the Return to Inventory section is enabled, then the work order completion Submit button is disabled until the inventory details are defined.
Reporting Overview
The Reporting Overview section tracks the reporting progress for your work order. Each card has a status badge and a link to the relevant tab in the Report Work page. Use this section to review pending reporting under the following:
- Operations: The status moves from pending to completed once all operations have been completed for the work order and asset. If multiple users are assigned to operations, then completions by each assigned user must be reported.
- Asset Route: This appears for asset route work orders only. It shows if the assets are automatically reported or need manual reporting to complete a work order. For manual reporting, the status moves from pending to completed only after all the assets are reported.
- Materials: The status moves from pending to completed once all mandatory reporting materials are reported. You can issue and report push-type materials, automatically issued pull-type materials, and pull-type materials that require lot and serial number.
- Resources: The status moves from pending to completed once all manual reporting resources have been reported. Manual resource reporting is satisfied if partial, full or over quantity is reported. Else, if no reporting is performed, it shall remain as pending.
- Meters: The status moves from pending to completed once all the mandatory meters have been reported. If there are no mandatory meters, the status will show as completed.
- Failures: The status moves from pending to completed once a mandatory failure capture event has been reported. If there is no mandatory event, the status will show as completed.
- Notes & Attachments: The status always shows completed.
The work order completion Submit button shows disabled until all statuses show as completed.
Submit for Completion
The Submit button is enabled once all items in the Reporting Overview section show as Completed. Clicking Submit processes the work order for completion. This completes the last operation sequence for the work order and returns the asset to inventory if applicable. If no error messages are returned, the work order is completed and the status is updated in the page header.
Work orders show a status of Completed in the My Maintenance Work page results after the ingestion is run to refresh the search index.