Return a Drop Shipment

You can't return a drop shipment directly to the supplier. You must return the item to inventory first, and then return it to the supplier.

1. Create a return order like you normally would for a sales order that isn't a drop shipment, but with a few differences.

   • Make sure the status for each order line that you're returning is Awaiting Billing or Shipped.

   • Click Shipment Details, then set the attribute.

     Attribute	Value
     Request Type	Arrive On

   • On the order line, set the Return Location attribute to a warehouse that can send the item to your supplier.

   For details, see Return Sales Orders.

2. Receive the returned item into inventory.

   For details, see Receive Returned Items.

3. Return the item to your supplier.

   Do this step to make sure that the warehouse returns the item to your supplier and depletes the quantity that you returned to inventory.

   • Make sure you have the privileges that you need to use Oracle Inventory Management. For details, see Get the Privileges That You Need to Implement Order Management.

   • Go to the Inventory Management work area.

   • Click Tasks > Show Tasks > Receipts.

   • Click Return Receipts.

   • In the Select Organization dialog, select the same organization that you set as the business unit on the sales order, such as Vision Operations.

   • On the Return Receipts page, search for the purchase order that you used to purchase the item from the drop ship supplier.

   • In the search results, click the line that contains the item you're returning, then click Return.