Overview of BPM Workflow-based Approvals

With Business Process Management workflow, you can configure approval rules for customer programs, manual adjustments, special pricing agreements, and customer claims that the application uses to process and route approvals to designated approvers.

Approvers receive notifications to take action on customer programs, manual adjustments for customer programs, special price agreements, or customer claims.

Use the approval rules to:

• Automate your approval business process
• Improve business rules flexibility through:
  • Serial and parallel routing
  • Escalation
• Facilitate approver actions to:
  • Request for additional information, Approve, Reject
  • Reassignment
• Support audit with:
  • Approval history

You can configure notifications to:

• Control when to send notifications to users involved with the task

• Disable or enable in-app or email notifications, or both