Coverage for Configured Items

Add a coverage item to a configured item.

• Add coverage to a configured item in the same way you add coverage to a nonconfigured item. For details, see Add Coverage to Sales Orders.

• Add coverage to each configurable option, depending on how your order administrator sets up coverage for the item.

• If you change coverage for a configured item, then Order Management applies the change to each configurable option that the coverage can cover.

• If you delete a configurable option, and if a coverage item covers the configurable option, then Order Management also deletes the coverage item.

• If you reconfigure a configured item, then Order Management reapplies the coverage. For example, if you add configurable option blue and delete option red, then Order Management adds coverage to blue and deletes coverage from red.

• If you return a configured item, and if a coverage item covers the configured item, then Order Management cancels the coverage item that covers the configured item, and also cancels any coverage items that cover the configurable options.

• You can cancel coverage for a configured item but not return the configured item.

Change Quantity

If you change quantity on the covered order line, then Order Management automatically changes quantity of the coverage line.

Assume an order line for the Standard desktop computer includes a quantity of 2, and coverage line 12345 that covers the computer also includes a quantity of 2 because each of the computers require a separate warranty. If you change the quantity on the Standard Desktop order line from 2 to 1, then Order Management will change the quantity on coverage line 12345 from 2 to 1.