Troubleshoot Global Order Promising for Order Management

Fix problems that happen with Global Order Promising in your Order Management implementation.

Assume you encounter one of these error messages:

• You can't submit the sales order because the scheduling for item AS54888 isn't set up correctly.

• The request to submit failed because you can't use attribute ITEM ID with value 1000990 as a configurable option for configured item AS54888.

• Order management can't schedule the order line because item AS54888 isn't associated with organization M1.

• Scheduling failed for the item because supply isn't available before the latest acceptable date happens.

• You can't use an attribute with a value as a configurable option for a configured item.

• The item passed to order promising was not found in any organization. Verify the item definition.

Or assume you encounter one of these problems:

• You create an organization but it isn't available in the Organization attribute when you use the Manage ATP Rules page or the Manage Sourcing Rules page.

• You create an organization but it isn't available in the Warehouse attribute on an order line in the Order Management work area.

To fix these problems, verify your setups:

1. Verify that you have:

   • Set up the item so it supports order promising

   • Set up the inventory organization so it supports order promising

   For details, see Collect Source System Data.

2. Verify that you have:

   • Created and assigned a sourcing rule

   • Created and assigned an available-to-promise rule

   • Correctly set up the MSP_DEFAULT_ASSIGNMENT_SET profile

   • Correctly set up the MSC_SRC_ASSIGNMENT_CATALOG profile

   For details, see Set Up Promising Rules and Sourcing Rules for Order Management.