How You Manage Warranty Contracts

Use the Manage Contracts page to search for existing contracts, view contract details, or to create a new contract for an asset.

Note: You can create and track supplier warranty contracts for assets that are based on items defined as full lifecycle, maintainable, serial controlled, and purchasable from suppliers.

You can access this page from the Maintenance Management landing page task menu, under the Asset and Work Definition section. The page consists of a search bar, results region, and Create Contract button. Upon rendering, the page automatically presents a list of search results, sorted alphabetically.

The search bar allows you to further refine the search results for existing contracts by contract number, coverage name, asset number, or warranty provider. Type in your search criteria and click the enter key to search across contracts. Select the hyperlinked name of an existing contract navigates you to the warranty contract guided process, where you can further view, edit, and save any changes to the coverage.

Warranty contracts naturally expire over time when their end date or calculated end date reaches the current date. To ensure the routine recalculation of the calculated end date, for contracts that use meters, and to update the status of all contracts when the expire, you should routinely run the Process Supplier Warranty Contracts - Additions and Changes scheduled process.

This process reviews every contract, updates their calculated expired date (if meter intervals are defined), updates the contract status (if expired), creates new warranty contracts for purchased items and assets, and enriches assets with supplier warranty details to allow the viewing of warranty in the execution process for a work order.

Note:

The Create button and the ability to edit an existing warranty contract is accessible only if you can manage contracts. Users with view-only access only can search for and view existing warranty contracts details.