How You Review Maintenance Work Order Exceptions

You can review the maintenance work order exceptions on the Maintenance Exceptions or Redwood enabled Exceptions page. The pages let you to report, update, and close the maintenance work order exceptions. You can open the Maintenance Exceptions page by clicking the Manage Maintenance Exceptions link in the Work Management in the Tasks pane.

Viewing the Exceptions

Use the existing Maintenance Exceptions page to search for the unresolved exceptions in the following infotiles:

Open Exceptions: This infotile displays the total number of open exceptions that you can act upon.
Exception Type: This infotile displays the number of open exceptions grouped by the exception type, such as component shortage, resource problems and so on. The exception type is depicted in the form of a pie chart.
Reported On: This infotile displays the open exceptions grouped by the various shifts during which they were reported.
Severity: This infotile displays the number of open exceptions grouped by the level of criticality such as critical, high, medium, and low.

You can click any one of these infotiles to drill down further into the problem and get more information regarding the exception and associated work orders.

Use the Redwood Exceptions page to create, update, edit, and close exceptions from a single page. Click the Report Exceptions action to create a new exception by type, type reference, and criticality. You can also optionally add attachments. After you create, you can associate the related operations and exit the creation process.

Searching for the Exceptions

On the existing Maintenance Exception page you can use the basic and advance search features to search for specific work order exceptions. The filters in advanced search enable you to search based on exception number, exception status, severity, exception type, work area, work center, component, resource, supplier, work order, reported on, and reported by. If your organization is project-tracked, you can use the project number and task number filters. You can save the frequently used search criteria and use them later from the Search drop-down list. If you set a saved search as default, the search is run whenever you open the Maintenance Exceptions page.

The Redwood Exceptions page shows a list of open exceptions for the contextual aintenance organization. You can further refine the results by using the keyword search and status filter chip. The keyword search allows you to search by the exception number, exception description, item number, resource name, work area name, work center name, or resource instance name. You can also use the toggle to sort the results by severity, date reported, type, and exception number. The results rows show the key details of the exception.

Reporting the Exceptions

You can report the work order exceptions on the existing Report Production Exception page. Open the Report Production Exception page by clicking the Add icon on the existing Maintenance Exceptions page. Alternately, you can open the existing Report Production Exception page by clicking the Report Maintenance Exception link in Work Execution in the Tasks pane. If your organization is project-tracked, you can also view the associated project number and task number for the exceptions.

Using the Redwood Exceptions page, you can create new exceptions by clicking the Report Exception action at the top of the page. There will not be a direct navigation task in Redwood.

Updating the Exceptions

Use the existing Maintenance Exception page to update the exception on the Exception tab of the Edit Maintenance Work Order page. You can update the status of the exception and add new information for the work order exception.

On the Redwood Exceptions page, you can update an existing exception from the search results/ Select the eye icon on the row to go to the Exception Details page. On the details page, you can add or update the affected operations, update the work order status. or close the exception. You can also select the Edit action to update the exception header details. You can also navigate to this page from the Redwood Edit Work Order details page, for an operation, item, or resource that has an open exception.

Closing the Exceptions

After assessing the open exceptions, you can close the exceptions that have been resolved. You can close the entire exception or close the exception for one or a few work order operations associated with the exception.

To close an exception, select the exception from the list on the existing Maintenance Exceptions page and click the Close Exception button. The exception status of the exception gets updated to Pending Closure and a notification is sent to the approver. The approver can drill down to view the exception detail and then review the notification contents by selecting the electronic record link. Then, the approver may approve or reject the exception closure.

You can view the exception list by drilling down from the infotiles or performing a search on the existing Manage Exceptions page. You can also close an exception on the Exceptions tab of the Edit Maintenance Work Order page.

On the Redwood Exceptions page, you can close an open exception from the search results. Select the eye icon on the row to go the Exception details page. On the details page, you can select the close exception action. You can also navigate to this page from the Redwood Edit Work Order details page, for an operation, item, or resource that has an open exception.