Business Events for Service Logistics

Oracle Service Logistics raises several business events that you can configure and use for outbound integration with third-party applications or for executing business-specific processes on a specific event occurrence.

Key Features

• Used only for outbound integrations.
• Business events notify external systems, initiate workflows, or raise custom logic through integrations defined in Oracle Integration Cloud (OIC) or other middleware.

Best Practices

It's recommended that you use Oracle Service Logistics REST APIs with business events to get detailed information about the Service Logistics business objects that the integrating application requires.

Business Events

This table lists the business events supported by Oracle Service Logistics.

Business Event	Internal Name	Description	Event Trigger Points
Estimate Header Created	EstimateCreateEvent	Raised when a new record is created in the Estimate Headers table.	Any process that creates an estimate, such as Estimates Redwood UI or Estimates REST API.
Estimate Header Updated	EstimateUpdateEvent	Raised for updates to any attribute in the Estimate Headers table.	Any process that updates an estimate, such as Estimates Redwood UI or Estimates REST API.
Debrief Header Updated	DebriefUpdateEvent	Raised when debrief status is updated to Pending.	Any process that sets the debrief header status to Pending. For example, when you click Post Charges and Close on the Work Orders and Charges page or the Depot Repair page, it invokes the Debrief REST API or runs the Auto Process Debrief Charges scheduled process.

Business Event Payloads

This table shows Oracle Service Logistics business events and their corresponding payload attributes.

Business Event	Event Payload
Estimate Header Created	EstimateHeaderId EstimateStatusCode DocumentName CustAccountId AssetId BuOrgId ProductItemId CreatedBy CreationDate LastUpdateDate LastUpdatedBy AssetNumberItem BusinessUnitName CustAccountName CustomerName DocumentType EstimateType EstimateNumber EstimateTotal
Estimate Header Updated	EstimateHeaderId EstimateStatusCode DocumentName CustAccountId AssetId BuOrgId ProductItemId CreatedBy CreationDate LastUpdateDate LastUpdatedBy AssetNumberItem BusinessUnitName CustAccountName CustomerName DocumentType EstimateType EstimateNumber EstimateTotal
Debrief Header Updated	DebriefHeaderId DebriefStatusCode