Set Up AI Agent to Create Recall Notices from Supplier Letters

You can upload supplier recall letters directly from the user interface and let the AI agent automatically curate them into recall notices.

To receive emails with any error messages that gets generated while trying to process the recall notices:

1. Navigate to Home Page > Tools > AI Agent Studio.

2. Search for Recall Letters Curation Assistant and select Customize.

3. Select the node Define Email Address of Recall Manager and provide the email id under Variables section.

You must be assigned a configured job role that contains these privileges to perform these steps.

Privilege Name and Code	Navigation
SCM Intelligent Agent Management Duty ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY	Roles and Privileges
SCM Intelligent Agent Management Duty ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY_HCM	Roles and Privileges
Fai Genai Agent SCM Administrator Duty ORA_DR_FAI_GENERATIVE_AI_AGENT_SCM_ADMINISTRATOR_DUTY	Roles and Privileges Note: You must enable the permission groups for the configured job role.

Note: You don’t need to copy the template or assign any security to this agent or define any profile option. Also, if you've configured a profile option with the AI agent code in any update before 26D, then you must remove it.

You must be assigned a configured job role that contains these privileges to upload a recall letter.

Privilege Name and Code	Navigation
Manage Product Recall Notices ENQ_MANAGE_PRODUCT_RECALL_NOTICES	Function Security Policy
Import Product Recall Notices ENQ_IMPORT_PRODUCT_RECALL_NOTICES	Function Security Policy
Access FSCM Integration Rest Service FUN_FSCM_REST_SERVICE_ACCESS_INTEGRATION_PRIV	Function Security Policy
Recall Notices Workflow ORA_SCH_RECALL_NOTICES_WORKFLOW_DUTY	Roles and Privileges

Email Recall Letter

You can email supplier recall letter attachments directly to a registered mailbox for automatic processing. The Recall Letters Capture Assistant uses AI to extract recall information from the attachment and automatically creates a recall notice, eliminating the need for a recall manager to manually upload the letter.

After the Recall Letters Capture Assistant is configured with a registered email account, users can simply send a supplier recall letter attachment to the designated email address. The assistant processes the attachment, calls the Recall Letters Curation Assistant to extract recall details, and creates a recall notice.

The sender receives a confirmation email, and recall managers can access the created recall notice and the original attachment from the landing page.

To set up the AI agent to create recall notices from supplier letters communicated through email:

1. In AI Studio, navigate to Tools > AI Studio > Credentials.

2. On the Email Accounts tab, register the email account and specify the email address and folder that will receive supplier recall letters.

   Ensure that the selected folder is dedicated to the Recall Letters Capture Assistant and isn't used by any other assistant.

3. When prompted, provide the Client ID, Client Secret, Tenant ID, polling interval, and description.

4. Navigate to Workflows, search for Recall Letters Capture Assistant, and open the predefined assistant by selecting the View (eye) icon.

5. Select Customize and navigate to Settings > Triggers.

6. Select the registered email account, and publish the assistant.

Note:

• The Manage Communication Responses process runs according to the polling interval configured for the email credentials to process recall letters.

• The emails sent to the registered email account shouldn’t be manually marked as read.

To receive emails with any error messages that gets generated while trying to process the recall notices:

1. Navigate to Home Page > Tools > AI Agent Studio.

2. Search for Recall Letters Curation Assistant and select Customize.

3. Select the node Define Email Address of Recall Manager and provide the email id under Variables section.

Note:

This set up is required only if the recall manager user is different from the user who forwarded the recall letter via email.

You must be assigned a configured job role that contains these privileges to perform these steps.

Privilege Name and Code	Navigation
Manage Product Recall Notices ENQ_MANAGE_PRODUCT_RECALL_NOTICES	Function Security Policy
Import Product Recall Notices ENQ_IMPORT_PRODUCT_RECALL_NOTICES	Function Security Policy
Access FSCM Integration Rest Service FUN_FSCM_REST_SERVICE_ACCESS_INTEGRATION_PRIV	Function Security Policy
SCM Intelligent Agent Management Duty ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY	Roles and Privileges
SCM Intelligent Agent Management Duty ORA_RCS_SCM_AI_AGENT_MANAGEMENT_DUTY_HCM	Roles and Privileges
Recall Notices Workflow ORA_SCH_RECALL_NOTICES_WORKFLOW_DUTY	Roles and Privileges
Fai Genai Agent SCM Administrator Duty ORA_DR_FAI_GENERATIVE_AI_AGENT_SCM_ADMINISTRATOR_DUTY	Roles and Privileges Note: You must enable the permission groups for the configured job role.

Note:

The user who communicates the recall letter via email to the registered mail box doesn't require any specific roles to be assigned.