Request Maintenance Work Orders Advanced Scheduling and Assignments

Use the Request Maintenance Work Orders Advanced Scheduling and Assignments scheduled process to request the advanced scheduling and assignment of maintenance work orders in an organization using Fusion Field Service

Maintenance schedulers or supervisors, can use this process to have new work order assignments created, existing assignments evaluated for reassignment or un-assignment, and firmed work orders skipped.

When to Use

You should only run the scheduled process for organizations that are enabled for advanced scheduling and assignment using a plant parameter. Additionally, you must also enable the applicable Fusion Field Service offerings and perform the necessary setups before submitting the process for the first time.

Privileges Required

• Schedule Maintenance Work Orders using Field Service Scheduler (MNT_SCHEDULE_WO_USING_FFS_SCHEDULER)

Specifications

Review the following before setting up this scheduled process:

Specification	Description
Job Type	While you can run the scheduled process on an adhoc basis, we highly recommended you schedule the process nightly after the last shift for each enabled organization, in coordination with other scheduled processes such as the maintenance forecast and work order creation. This ensures that new work orders are considered for scheduling and assignment within the work order and scheduling horizon windows in days. It's not recommended to run the process during an active shift, as existing assignments may be reassigned or even deleted. This could cause issues if technicians have started reporting on assigned work orders, or their upcoming assignments change during their shift. To run the scheduled process at a specific schedule or time, select the Advanced button and then in the Schedule tab, select Using a schedule from the Run option. Now, you can select the frequency and enter a start date for the scheduled process to run.
Frequency	Once daily per organization in coordination with other scheduled processes such as the maintenance forecast and work order creation.
Time of Day	After the last work shift of the day.
Duration	Duration will depend on the horizon number of days selected into the future and the number of work orders to be considered, both existing and new. The process will run until an optimum solution is achieved, which means it could run for a few minutes to a few hours in some cases. If the process is taking longer than expected, try running it for a shorter horizon, such as a couple days into the future. While a horizon of up to 30 days is supported, most scheduling requests are only relevant for a shorter horizon of a few days or up to a week into the future
Compatibility	There should be only one instance of the job running at any time for an organization, and there’s no current functional need to run multiple instances of this process simultaneously. Additionally, you must not schedule this process to run while the work order creation process for maintenance forecasts is running, else it may not consider all the new work orders created.

Parameters

Parameter	Optional or Required	Description	Parameter Value	Special Combinations Required	Notes
Organization	Required	The name of maintenance organization for generating the maintenance forecast. Only organizations enabled for advanced scheduling and assignments will be displayed	Organization Code using an LOV	None	N/A
Horizon in days	Required	Number of days from the current date into the future will be considered.	Data entry field using whole positive numbers from 1 to 30.	None	N/A

Troubleshooting Information

• You can view the status of the process on the scheduled processes UI.
• The validation errors and warning messages that prevented the scheduling and assignment of work orders are displayed in the error log.
• Any interactive warning validations are NOT performed.
• When the program is submitted, you can Resubmit, Put on Hold, Cancel Process, Release Process as provided by the scheduled processes UI.