Stores the persona-specific view of a signal, so the UI/API can read precomputed visibility rules, allowed actions, recommendations, and explanation text.
Details
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Schema: FUSION
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Object owner: DOO
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
DOO_AGENT_PERSONA_VIEWS_PK |
PERSONA_VIEW_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| PERSONA_VIEW_ID | NUMBER | 18 | Yes | Surrogate primary key for the persona view. | |
| SIGNAL_ID | NUMBER | 18 | Yes | Signal for which this persona view was created. | |
| PERSONA_CODE | VARCHAR2 | 30 | Yes | Persona such as CUSTOMER_CONTACT, ORDER_MANAGER, CSR, CREDIT_ANALYST, or COMPLIANCE_ANALYST. | |
| AGENT_CODE | VARCHAR2 | 200 | Agent(s) that generated or use this persona view. The source notes COMMON means the same definition applies to all agents. | ||
| CHANNEL_CODE | VARCHAR2 | 30 | Consuming channel such as SOCC, SELF_SERVICE, CHAT, or API. | ||
| AUTOMATION_MODE_CODE | VARCHAR2 | 30 | Recommended workflow mode such as HUMAN_IN_LOOP, AUTO_EXECUTE_WITH_FYI, or AUTO_EXECUTE. | ||
| RES_OUTCOME_ID | NUMBER | 18 | Resolution outcome used to influence recommended actions; null if RAG-driven. | ||
| VISIBLE_FIELDS_JSON | CLOB | JSON list of fields this persona can see. | |||
| RESTRICTED_FIELDS_JSON | CLOB | JSON list of fields hidden or masked for this persona. | |||
| ALLOWED_ACTIONS_JSON | CLOB | JSON list of actions allowed for this persona. | |||
| STATUS_CODE | VARCHAR2 | 30 | Yes | View status such as ACTIVE or INACTIVE. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| DOO_AGENT_PERSONA_VIEWS_N1 | Non Unique | Default | SIGNAL_ID, PERSONA_CODE, STATUS_CODE |
| DOO_AGENT_PERSONA_VIEWS_N2 | Non Unique | Default | AGENT_CODE, STATUS_CODE |
| DOO_AGENT_PERSONA_VIEWS_N3 | Non Unique | Default | RES_OUTCOME_ID |
| DOO_AGENT_PERSONA_VIEWS_U1 | Unique | Default | PERSONA_VIEW_ID |