Enable SMS for Candidate Communications

When you enable SMS communication, candidates can apply for jobs and review their profile in their candidate self-service using a phone number or email. All communications to candidates regarding their applications, interviews, job offers can be delivered using email or SMS. The Recruiting Content Library provides SMS message templates in addition to existing email templates.

Before you start

• At least one active messaging provider is needed to enable an SMS communication.
• A valid SMS provider license is required before you enable the SMS communications.
• You can select Twilio, Universe, or any other SMS provider whose services can be invoked using REST services. You should use the SMS provider’s developer documentation to configure the services and account credentials needed in the Recruiting product.

Here's what to do

1. In the Setup and Maintenance work area, go to:
   • Offering: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. On the Recruiting Messaging Configuration page, in the SMS Messaging Providers section, select the option Enable SMS Communications.